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Ken Ganley Subaru Bedford
Bedford, OH
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,603 reviews
July 01, 2020
Thank you This was my first visit for my new car. This is my second Subaru because I love the cars, service and sales at Ganley. And today was the same, caring, This was my first visit for my new car. This is my second Subaru because I love the cars, service and sales at Ganley. And today was the same, caring, nice and extremely helpful in solving my issues. More
by SMIC96000
Verified CustomerEmployees Worked With
LARRY BORO
July 01, 2020
New Car Paint Protection Service My wife and I purchased the paint protection service when we bought our new 2020 Outback, and we were very pleased with the Service Department's promp My wife and I purchased the paint protection service when we bought our new 2020 Outback, and we were very pleased with the Service Department's promptness in scheduling our service. All of the reps were very polite and helpful and made sure that the loaner vehicle was ready for us the day of the application. Our car was finished on time and in great shape. This wasn't our first experience with the Ganley Subaru Service Department since my wife leases a Crosstrek and we have had our service done there in the past with the same great results. We recommend Ganley. More
by RWWALTER
Employees Worked With
I don't remember the young lady's name.
July 01, 2020
overall positive My used car was not quite as clean as it could have been. for a 2019. They miscalculated sales tax which was suspicious. Finance was very pushy with My used car was not quite as clean as it could have been. for a 2019. They miscalculated sales tax which was suspicious. Finance was very pushy with extended warranty. More
by DSJABRAUN
Employees Worked With
KEN MACKEL
June 30, 2020
friendly efficient service Gary made the experience easy and comfortable. He explained everything thoroughly. The car was clean and neat when delivered. Gary was super helpful a Gary made the experience easy and comfortable. He explained everything thoroughly. The car was clean and neat when delivered. Gary was super helpful and friendly. Thanks, Krina More
by KRINA1
Employees Worked With
GARY AXELBAND, Jeffrey Rosen
June 30, 2020
Great place to service your car. I was impressed with how the waiting room was set up with the current pandemic, I frequently saw someone wiping down the seats and tables in the waiting room,seats were a how the waiting room was set up with the current pandemic, I frequently saw someone wiping down the seats and tables in the waiting room,seats were apart and everyone had a mask on. Great job. More
by MIKOLCATHY
Employees Worked With
Chris Wiley
June 30, 2020
very relaxing and was a pleasure Everyone is most helpful. Very responsive to my needs. I felt very safe and was in and out in record time. Loaner car was a plus due to length of ti Everyone is most helpful. Very responsive to my needs. I felt very safe and was in and out in record time. Loaner car was a plus due to length of time at center, having brakes done and recall of coils. More
by DONNAMT62548
Employees Worked With
JOE EMANUELE, JENNIFER LEEDS, Chris Wiley
June 30, 2020
Good service Service was done promptly on schedule . All employee follow the KOVID-19 guidelines . Employee where very friendly. All ware masks and kept social dis Service was done promptly on schedule . All employee follow the KOVID-19 guidelines . Employee where very friendly. All ware masks and kept social distance. Besides recall services they check my car for many other issues and there where non. More
by annajulnes
Employees Worked With
I don't remember any names
June 30, 2020
greeted promptly recall processed in timely manner. Was surprised that mechanics were not wearing masks nor were they social distancing. Some were drinking and I also noticed one wiping his nose on his arm surprised that mechanics were not wearing masks nor were they social distancing. Some were drinking and I also noticed one wiping his nose on his arm. They walked freely into the area where customers were getting processed as well with no masks. The person that brought the rental car up wore his mask on his chin and the person that took my car wore it under his nose. I’m a GM at a restaurant and I have to wear my mask 12 hours More
by BRUCEYORK223
Employees Worked With
JOE LONARDO, LARRY BORO, TIM CUSICK, JENNIFER LEEDS, Jeffrey Rosen
June 30, 2020
My service advisor was great and professional...I am a little annoyed that the dent wizard process hasn’t been explained clearly to me When I called to make an appointment and I’m still waiting to get my little annoyed that the dent wizard process hasn’t been explained clearly to me When I called to make an appointment and I’m still waiting to get my door ding fixed. I now have to schedule another appointment just to get that taken care of. Also, I believe the hood of my Subaru Forrester was scratched up when they cleaned my car. There are light scratches on the hood in a circular motion that were not there before my visit. More
by JOHNJEROMEDUPREE
Employees Worked With
Christine?
June 30, 2020
All my needs were taken care of in a quick prompt manner. love the staff. I know it's not easy to take care of the general pubic but they pull it off. Cudos. to patience during these troubling times. Thanks love the staff. I know it's not easy to take care of the general pubic but they pull it off. Cudos. to patience during these troubling times. Thanks for your service More
by JOHN7859
Employees Worked With
JENNIFER LEEDS
