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Ken Ganley Subaru Bedford
Bedford, OH
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 08, 2020
Car was dropped off and taken care of in a timely fashion. Service loaner provided and dropped off to me as well... Always excellect service from Ganley! fashion. Service loaner provided and dropped off to me as well... Always excellect service from Ganley! More
by GGHRIST73
Verified CustomerEmployees Worked With
JENNIFER LEEDS
July 08, 2020
After getting many reminders from Ganley about my scheduled 9:15am service appointment on Tuesday , I showed up on time. There were so many cars in the service line that I could barely get in the par scheduled 9:15am service appointment on Tuesday , I showed up on time. There were so many cars in the service line that I could barely get in the parking lot to get in line. When I stepped into the service desk area there were many customers in the little area and more kept coming in! It was impossible to stay six feet apart! There were no six foot markers on the floor either. No employees attempted to limit the number of people coming in. I had a long wait of almost 25 minutes before I was called by one of the service representatives. When the service rep went out to my car, she couldn’t even pull it in garage because it was blocked by so many other cars that had arrived for service . While I waited in the service area, one customer took off his mask and one EMPLOYEE who walked in and out several times was not even wearing a mask! All this while, my husband was waiting to drive me home. Since it took 35 + minutes for the check - in process, his timeframe for his next appointment was impacted. This would have been a bad experience in the best of times. IN THE MIDST OF COVID-19 PANDEMIC IT WAS A HORRIBLE EXPERIENCE. Ganley Subaru you need to do better! Find out the problem and fix it! More
by CAKROL
Employees Worked With
Christina
July 08, 2020
GREAT The service team, Joe especially, is great. Joe was very clear and what the problems were and what needed to be done to correct the issues. The service team, Joe especially, is great. Joe was very clear and what the problems were and what needed to be done to correct the issues. More
by 123
Employees Worked With
JOE EMANUELE
July 08, 2020
My instrumentation went wild, indicating I had an issue of unknown origin. Service rep Joe scheduled me promptly, and service rep Jennifer welcomed me and explained my service needs and helped me decide wh of unknown origin. Service rep Joe scheduled me promptly, and service rep Jennifer welcomed me and explained my service needs and helped me decide what I could afford to do immediately, and what I needed to take care of soon. She was very gracious and sensitive to my budget issues, even as it was obvious she was very busy tending to the needs of other customers, as well. She made a good impression on me, and managed to reflect well on personalized service at Ganley Subaru that is not sacrificed to the pressure of volume efficiency. More
by BILLMERRIMAN
Employees Worked With
JOE EMANUELE, JENNIFER LEEDS
July 08, 2020
Felt unsafe in small check-in area. I arrived at the service center and had to physically enter the small check-in area. Joe was friendly and helpful and my time inside was relatively I arrived at the service center and had to physically enter the small check-in area. Joe was friendly and helpful and my time inside was relatively quick, but I felt unsafe in the current COVID-19 environment. Other dealerships offer check-in outside or better yet, vehicle pick up and drop off at the customer's home. If Ganley Subaru offers these options I was not made aware of them when I made my appointment I am 66 years old and at higher risk for serious complications from the disease should I catch it. When I returned to pick up my vehicle, I again had to enter the facility, speak with Joe, and then be taken to the payment area inside the showroom. In normal times this would not have been an issue, however we find ourselves in a very unique environment and I didn't feel as though Ganley Subaru was dong enough to protect it's customers. In fairness all employees and customers were wearing masks and hand sanitizer was available. However I believe you could and should do more. More
by DHILL062
Employees Worked With
JOE EMANUELE
July 07, 2020
Always great service The service people are always great! This time they brought the car to me. I had to get to work so I got a loaner. When my vehicle was ready, it wa The service people are always great! This time they brought the car to me. I had to get to work so I got a loaner. When my vehicle was ready, it was brought to me. More
by BAMAROZ.SM
Employees Worked With
Mike Bryson, JOE EMANUELE, JENNIFER LEEDS, Chris Wiley
July 07, 2020
Excellent service, handled quickly and efficiently Jennifer was very helpful and pleasant. Service was completed before time estimated. Expedited quickly when finished. Cashier was also very quick and Jennifer was very helpful and pleasant. Service was completed before time estimated. Expedited quickly when finished. Cashier was also very quick and friendly, Covid practices were in place and all employees were complying. More
by ROBERTROMEOSTUDIOS
Employees Worked With
JOE LONARDO, JENNIFER LEEDS
July 07, 2020
oil change, tire rotation Great customer service and was very friendly. All area's were kept very clean. Hand Sanitizer was offered throughout. Everybody was wearing mas Great customer service and was very friendly. All area's were kept very clean. Hand Sanitizer was offered throughout. Everybody was wearing masks. Felt very safe with everything going on taking my car in for maintenance. More
by JESSICA75
Employees Worked With
Chris Wiley
July 07, 2020
Friendly and helpful Ms. Walsh was fantastic -- friendly and helpful. She highlighted many things that I could have done with the car to fix it, but I declined those. Ms. Walsh was fantastic -- friendly and helpful. She highlighted many things that I could have done with the car to fix it, but I declined those. More
by LGDEEGAN22
Employees Worked With
Christine Walsh
