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Ken Ganley Subaru Bedford

Bedford, OH

4.5
1,600 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,600 reviews

August 21, 2020

I was satisfied with the price of the car after negotiating. I was not happy when I arrived to pick up the car because it was dirty inside and out. After having it rewashed it wasn't dried off an More

by ROOTBEER62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aundre Hildreth, Bryan Escott
Sep 14, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you had. We will make sure this does not happen again.

August 20, 2020

Mike Bryson was excellent in every way. He efficient and fair. Ben in finance got us through quickly and was great! The entire experience was exceptional! More

by DANARUBIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bryson, Jeffrey Rosen
Aug 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the five star rating and positive feedback. It is very important to Mike and our team that you are completely satisfied!

August 20, 2020

Jacob was an excellent salesman. Informative, respectful, helpful, and patient! He helped us make the best decision for us on vehicle and financing. I'd buy from him again! More

by NICHOLEMULLENS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Hignett
Aug 20, 2020 -

Ken Ganley Subaru Bedford responded

Nichole, Thank you for giving us your feedback on your experience at our dealership. Jacob will be happy to know he provided you such an excellent experience! Enjoy your new car!

August 20, 2020

I came in without an appointment because the phone app was not working correctly. Joe took care of me immediately. He was very kind and helpful. The service department installed an update in a very short More

by DKAVASIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Aug 21, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to give us your feedback on your recent visit! We are pleased to know Joe took great care of you.

August 20, 2020

Chris was personable, respectful and attentive. Love this dealership. I had to bring my handicapped son with me, everyone was so kind and accommodating. I highly recommend this dealershio. More

by Rentamom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Aug 20, 2020 -

Ken Ganley Subaru Bedford responded

We are so happy to hear that you have great experiences at our dealership. You and your sons satisfaction is very important to us!

August 20, 2020

I was a walk in customer without an appointment for an change and tire rotation, done quickly. A bit pricey but was satisfied with the service. Thanks Jennifer More

by DANTHEBIKEMAN99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Aug 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, we appreciate you taking the time to tell us about your experience! If you ever need anything please be sure to give us a call.

August 19, 2020

Chrissy was very helpful, prompt, polite and professional. She is a great representative for Subaru. I will recommend Ganley to friends because of your service. More

by GREGGSCHOOF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Aug 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the positive feedback and five star rating. We appreciate you recommending us. Chrissy will be happy to know she earned such a great review!

August 19, 2020

The service time was reasonable and they let me use a coupon. So that was a bonus. I was disappointed that they did not update my oil change sticker and did not wash my car. I always get my maintenance d More

by VERONICAMALONE08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember names, JENNIFER LEEDS
Aug 20, 2020 -

Ken Ganley Subaru Bedford responded

Veronica, I apologize that you did not receive a sticker or car wash. I have a service writer reaching out to you regarding your next oil change. Thank you for your feedback, it is very important to us!

August 19, 2020

Mostly, this was a seamless process from beginning to end. However, my car was returned to me with a engine light on. Also, it would be super nice to have the car returned vacuumed out. More

by NWHONIG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know the people that helped me.
Aug 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback!

August 19, 2020

Very attentive service and I really appreciate the availability of a loaner! I was not able to afford to address all of the recommended service at this time. More

by JULIE.MANGINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Aug 20, 2020 -

Ken Ganley Subaru Bedford responded

Julie, Thank you for taking the time to give us your feedback. We are happy to hear you had a great experience at our dealership! Please give us a call if you need anything.

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