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Ken Ganley Subaru Bedford
Bedford, OH
1,600 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 26, 2020
Horrible absolutely horrible my car was there Thursday through Monday for a diagnostic! Then on Saturday Shelby called and informed my my wiper was broken and it would be an addition 375$ because the work through Monday for a diagnostic! Then on Saturday Shelby called and informed my my wiper was broken and it would be an addition 375$ because the worker broke the bolt and I was to pay for it!!!! More
by CAROLYN algee
Verified CustomerEmployees Worked With
Shelby
August 26, 2020
Chrisy Walsh was amazing. She guided me through everything that was done and what I need to get done. Her advice was valuable to me. I will be coming back for brakes. everything that was done and what I need to get done. Her advice was valuable to me. I will be coming back for brakes. More
by MARILYNIWAN749
Employees Worked With
Jodie , Chrissy Walsh
August 26, 2020
Very pleased with my new Subie. I felt that the staff at Ganley paid attention to my needs. They made time for me. The only disappointment is that the heated steering wheel is not as warm as others I have e Ganley paid attention to my needs. They made time for me. The only disappointment is that the heated steering wheel is not as warm as others I have experienced. I have Raynaud's and need a good heated steering wheel. Otherwise, I like the Outback Limited XT otherwise. The turbo makes it fun to drive. More
by LINDA77
Employees Worked With
JOE LONARDO, Jeffrey Rosen, Bryan Escott, Joshua Baskind
August 25, 2020
When I dropped off my car AND when I picked it up, there were several service representatives in the area. NONE of them acknowledged my presence. When I arrived for my appointment, there was one other cus were several service representatives in the area. NONE of them acknowledged my presence. When I arrived for my appointment, there was one other customer in the service area. He was being assisted by a service person. The others were busily typing on their computers. After several minutes, one of them told me WITHOUT LOOKING AT ME that he would be with me shortly. Several more minutes passed until he assisted me. Only one of the others even glanced my way. When I picked up my car, there were 3 service people in the room and NO customers. One of them was busy telling the others that he was leaving because he had slept in his contacts and he couldn’t see very well. The others responded to him. NO ONE spoke to me for several minutes. Totally unacceptable. More
by KATHYENGLEHART
Employees Worked With
JOE EMANUELE
August 25, 2020
however my cell phone still shuts off on the car system - otherwise chris the service advisor & the general mgr were very helpful and nice I need to get back asap to hopefully correct otherwise chris the service advisor & the general mgr were very helpful and nice I need to get back asap to hopefully correct More
by MIKEP16
Employees Worked With
Chris Wiley
August 25, 2020
it was a great experience, chris was very helpful as well. there is a comfortable area where i was able to work while waiting. i like the texting as well well. there is a comfortable area where i was able to work while waiting. i like the texting as well More
by TIM.BRECKNER
Employees Worked With
Chris Wiley
August 24, 2020
Christy was very professional and easy to work with. She was masked correctly and I felt safe working with her. The check out woman was professional as well as the parts guys. was masked correctly and I felt safe working with her. The check out woman was professional as well as the parts guys. More
by TRISHASHICK
Employees Worked With
Chrissy Walsh
August 24, 2020
Mike was a great sales agent. I was worried about buying a car during the Covid-19. Mike answered all of my questions by phone call and/or text messages. Mike and his wife brought the car to my house and a car during the Covid-19. Mike answered all of my questions by phone call and/or text messages. Mike and his wife brought the car to my house and I was so happy to get my 2020 Subaru Legacy. I would recommend Mike to my family and friends. My sister will be looking for a Subaru in about six-ten months. Mike will be getting a call from her!. More
by Stefanina DiSante
Employees Worked With
Mike Bryson
