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Ken Ganley Subaru Bedford

Bedford, OH

4.5
1,600 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,600 reviews

September 17, 2020

I love this dealership. They are a credit to the Subaru name. I bought my Subaru at this dealership and have had it exclusively serviced there. Chris Wiley in Service is wonderful. I can't say enough p More

by bennettfagin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Sep 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback on your recent visit, we are so pleased to know that you have such a great experience at our dealership!

September 17, 2020

Very Friendly, Knowledgeable, Staff - Michael was excellent on the sales side and your Finance Manager was very helpful and kind- as was the Fiat Dealer's Manager. I would definitely recommend the Ga More

by STANPOLLACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Catavolos, Bryan Escott
Sep 25, 2020 -

Ken Ganley Subaru Bedford responded

Stan, Thank you for taking the time to give us your feedback! Michael and our team will be happy to know that you are completely satisfied with your experience at our dealership.

September 17, 2020

Great dealership with a wonderful sales team! I am very pleased with my Subaru! The people I worked with were very helpful making my selection! More

by STUCKE11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Mezzacapo, Jeffrey Rosen
Sep 18, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback!

September 16, 2020

Chris was helpful - got me in on time, I received a quick quote, it was a reasonable price, they gave me a loaner when I needed and the work done quickly. Will be back! Thanks Chris More

by MP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Sep 18, 2020 -

Ken Ganley Subaru Bedford responded

We appreciate your positive feedback and review. Thank you for you business, please be sure to call us if you have any concerns.

September 16, 2020

Service was good, however I feel the coupons Sent by this dealership were not honored fully. Must think about it before I will return for service. Jennifer was nice. Not sure who made the final decision on t More

by HELGAB
Price
Recommend Dealer
No
Employees Worked With
JENNIFER LEEDS
Sep 18, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you had. We will be sure to take a look at those coupons.

September 16, 2020

Service was great. In and out quickly and when promised. No issues with anything. I have the extended maintenance package which I recommend for any new Subaru purchase. More

by TGR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Sep 16, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback and five star review. Your satisfaction is very important to us!

September 16, 2020

Ganley Subaru of Bedford made my car buying experience the best experience ever buying a car. AJ was so helpful and a pleasure to work with. More

by EIFRDH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rosen, Andrew Cabot
Sep 22, 2020 -

Ken Ganley Subaru Bedford responded

We are pleased to know you had the best experience with AJ and our team! Any chance you get to provide us with your feedback is greatly appreciated.

September 16, 2020

Nice people working there but not stellar service. Slow getting back to me. Still waiting for floor mats and 2nd key, 3 weeks after purchase. I’m supposed to hear from someone in service but I haven’t yet. More

by DJCB28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rosen
Sep 22, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you've had. If you could please give me a call so that I make sure you have gotten taken care of, that would be great. Thank you Brook (customer relations manager) 440-439-3444 Ext. 1827

Sep 22, 2020 -

DJCB28 responded

I have since received my floor mats but the wrong key was ordered so I will have to go back. Not a huge deal, but a minor inconvenience. Again, very friendly people working here and I would recommend them to a friend or family member. Would just like to see a slightly greater sense of urgency.

September 16, 2020

Everyone was greatAll went according to schedule and Everyone was great All went according to schedule and Chrissy was very professional and helpful. The waiting room was very nice and I was in and ou More

by BEANCIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Sep 22, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback on your recent visit. Chrissy will be happy to know she provided you with great care.

September 16, 2020

I needed a new battery for my Forester and the service I received was excellent. The employees were kind and very professional and I was in the waiting room for no more than 25 minutes. All social distancin More

by TLH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Sep 16, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to provide us with your feedback on your recent visit. We are happy to know you are satisfied and had an excellent experience!

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