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Ken Ganley Subaru Bedford
Bedford, OH
1,600 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,600 reviews
September 18, 2020
Intake of the car was very quick the guy the service man was very nice and explained everything very well. Will visit the dealership in the future was very nice and explained everything very well. Will visit the dealership in the future More
by DANIELMILOJEVIC
Verified CustomerEmployees Worked With
JOE EMANUELE, TIM CUSICK, JENNIFER LEEDS, Chris Wiley, Matt Heilmann, Chrissy Walsh, Gabriel Younkers
September 18, 2020
Always pleasant, always highly professional and personable. Great service, and equally great value. I wouldn’t think of going anywhere else, for service or for purchase. personable. Great service, and equally great value. I wouldn’t think of going anywhere else, for service or for purchase. More
by JISAAK-SHAPIRO
Employees Worked With
TIM CUSICK, JENNIFER LEEDS, Chris Wiley
September 18, 2020
As always Joe took care of everything. Have brought our Subaru's here for close to 10 yrs. Very satisfied with service experience at Ganley Subaru Bedford. Subaru's here for close to 10 yrs. Very satisfied with service experience at Ganley Subaru Bedford. More
by Tim
Employees Worked With
JOE EMANUELE
September 18, 2020
I needed the keyfob programmed to a car that I bought from a private dealer. I spoke with an associate over the phone about my problem and he told me that I could come in the same day. I arrived to the from a private dealer. I spoke with an associate over the phone about my problem and he told me that I could come in the same day. I arrived to the service area a few hours later and I was able to be serviced. More
by WISEKENETRA
Employees Worked With
M. Delano
September 18, 2020
The service was great the service people were friendly and I was very satisfied with the whole situation is service department is the best thank you and I was very satisfied with the whole situation is service department is the best thank you More
by RXFUN
Employees Worked With
JOE EMANUELE, Jeffrey Rosen
September 17, 2020
Easy to work with and very quick on service. I was able to schedule an appointment the same day. They were very flexible on my appointment time due to delays with the towing company. to schedule an appointment the same day. They were very flexible on my appointment time due to delays with the towing company. More
by SNJUSTICE
Employees Worked With
JOE EMANUELE
September 17, 2020
Excellent! Friendly staff, no wait time, and got me out of there in time for my next appointment. I really appreciated being updated throughout the process! of there in time for my next appointment. I really appreciated being updated throughout the process! More
by TS
Employees Worked With
Chrissy Walsh
September 17, 2020
The Ganley Subaru of Bedford was excellent. They had the service done on my car in one hour. Right on time just like they said. Joe my service advisor was super helpful and friendly. service done on my car in one hour. Right on time just like they said. Joe my service advisor was super helpful and friendly. More
by Brian
Employees Worked With
JOE EMANUELE
September 17, 2020
I actually dealt with Ganley Volkswagon, not Subaru. My salesman was Kevin Weiss. My initial dealings were by phone and then email. After several discussions I decided to lease an Atlas from Ganley. My salesman was Kevin Weiss. My initial dealings were by phone and then email. After several discussions I decided to lease an Atlas from Ganley. My issue is the fact that it seemed as though they were trying to sell me a vehicle without knowing exactly what I was getting. I got a few emails with pictures of vehicles but then was told that wasn't the vehicle I was purchasing. I was also given a "range" for my payment, I have leased numerous vehicle over the years and have never experienced this sales approach. I was provided with the details of the car I was going to lease, all the details, and then given a lease payment. Ultimately I ended up with a vehicle that didn't have a feature I expected. I didn't realize this until I was pulling out of the lot and when I said something to the salesman he looked around the vehicle and said, "oh, that must not be on this one". That is NOT acceptable to me. I was then told if I wanted it I would have to pay ~$500. He also mentioned that he would have to cover the freight for the part from his commissions which he said was minimal. that was the second time he referenced that he was not making much on my sale. I don't appreciate that type of quilt/sales tactic. Bottom line is I told the salesman I wanted to purchase an Atlas with EVERYTHING and that isn't what I received. The feature I am missing is the Homelink. I haven't purchased a car in several years that didn't have that feature and would have expected it to be on a vehicle with "everything". One top of that I was told they had a hard time detailing the car for me to take home; well it wasn't very clean when I took possession and in fact there were still stickers and residue on the windows as well as smudges all over the black paint. all in all I was NOT impressed with the service at that dealership. More
by DEB17
Employees Worked With
Kevin Weiss
