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Ken Ganley Subaru Bedford
Bedford, OH
1,600 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 26, 2020
Although I believe I could have gotten better service in the sales department, the service department has always been excellent! I am accustomed to sales persons making suggestions or making you aware of of the sales department, the service department has always been excellent! I am accustomed to sales persons making suggestions or making you aware of offers to help you get where you are trying to go in terms of budget. Plus, I was not used to being asked to pay the final lease payments on my current vehicle if I was planning to turn it in to get a new one. Although I wanted to keep my 2018 Forrester, it is perfectly okay for a salesperson to say, "For what you want your monthly payment to be, I cannot offer you another Forrester, but I may be able to get you into another Subaru model." That makes me feel like you are not only working with me but that you are working with my best interest in mind as well. Thank you for listening. More
by PATBROOME
Verified CustomerEmployees Worked With
JENNIFER LEEDS, Max Pipkin
Helpful September 25, 2020
I was surprised that even though my car went through a “thorough inspection” I was not told my back lIght was out which seems simple (so I’m wondering what else was missed/left not inspected). I was also “thorough inspection” I was not told my back lIght was out which seems simple (so I’m wondering what else was missed/left not inspected). I was also disappointed when I gave a coupon for the oil change/tire rotation, the price ended up being more expensive than my last visit when I didn’t have a coupon, that doesn’t seem right. In the end, the worker who took care of me “found me another deal” to use. Where are these hidden deals and maybe think about better pricing all around (especially when you don’t ask if customers want services, they are just tacked on to the bill (I.e., tire rotation). More
by Rgg1316
Employees Worked With
Don’t remember
September 25, 2020
The whole team did a great job from the check in to the updates to the checkout process . Thanks for allowing us to pay at the service desk . updates to the checkout process . Thanks for allowing us to pay at the service desk . More
by BBARZILAI
Employees Worked With
TIM CUSICK
September 25, 2020
Mike Bryson was a wonderful salesman. During the COVID-19 he answered all of my questions and brought my Forester to my home. I would highly recommend Mike. COVID-19 he answered all of my questions and brought my Forester to my home. I would highly recommend Mike. More
by Stefanina DiSante
Employees Worked With
Mike Bryson
September 25, 2020
The Volkswagen Bedford team has never failed to take great care of me, with this visit being no different. Michael in Service made sure to get me in right away and keep me posted on time while Joe in sa great care of me, with this visit being no different. Michael in Service made sure to get me in right away and keep me posted on time while Joe in sales always makes sure he exceeds my expectations. More
by TIFFANMULLINS
Employees Worked With
Joe, Michael
September 25, 2020
Great service, friendly staff,They kept me well informed,and offered me refreshments, dealer lobby was clean and comfortable,very informative sales staff would recommend this dealer informed,and offered me refreshments, dealer lobby was clean and comfortable,very informative sales staff would recommend this dealer More
by MEC.CONNER
Employees Worked With
Chrissy Walsh
September 24, 2020
Joe Emanuele from the service department was extremely helpful. always kept me up to date on when my car would be ready and took very good care of my car. helpful. always kept me up to date on when my car would be ready and took very good care of my car. More
by M.DAUS
Employees Worked With
JOE EMANUELE, JENNIFER LEEDS
September 24, 2020
Larry was great to work with! I would highly recommend him to anyone looking to purchase a new/used subaru. Made everything easy and flawless. him to anyone looking to purchase a new/used subaru. Made everything easy and flawless. More
by TOBRIEN
Employees Worked With
LARRY BORO
September 24, 2020
Our salesman Aundre was very professional and very nice he explained everything to us and was very courteous and he Promptly called me back when I did call he explained everything to us and was very courteous and he Promptly called me back when I did call More
by MIKEBRUNO08
Employees Worked With
Jeffrey Rosen, Aundre Hildreth
