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Ken Ganley Subaru Bedford

Bedford, OH

4.5
1,600 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,600 reviews

October 09, 2020

I've just leased my second forester with the guidance of Larry Boro and Joshua (Big) Baskind. As always, it was an excellent experience !! They were able to answer all my questions and concerns . ( There we More

by comet137
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LARRY BORO, Bryan Escott, Joshua Baskind
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and five star review! Larry and Josh will be so happy to hear you and your family will all be driving Subaru's! We hope to fulfill all your Subaru needs.

October 08, 2020

Chrissy was very helpful! She took the time needed with me to explain what work Needed to be completed and made sure it was done in a timely manner. More

by COLLEENMORAN0
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Chrissy and our team appreciate your feedback, thank you for taking the time to tell us how your experience was!

October 08, 2020

I've worked with Mike in the service department the last 2 times. I want to give him a 5 star rating- please make sure this is done I could not find his name in the list to rate people I worked with. He More

by Phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in service department (don't know his last name)
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Phil, Thank you for taking the time to tell us about your experience with Mike. He does a great job taking care of his customers and he will be happy to see this review. Thank you for your business, we appreciate it!

October 08, 2020

I called in the morning because I had popped my tire on my brand new car. The woman I spoke with said they only had one left in stock of the tire I needed and that they would hold it for me. I arrived 20 m More

by SAMCCARSON06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Wiley
October 08, 2020

As always, I received a professional and courteous experience from the dealer and employees. It’s always fast, easy and a painless event when getting my oil changed or another service completed. More

by JESSEBRILEY09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to tell us how your experience went. We are pleased to know you are always satisfied when leaving our dealership!

October 08, 2020

Online scheduling was convenient and easy. Every person I spoke to was friendly and helpful. I do feel that the price for the routine service was a little high considering no diagnostics or repairs were requ More

by GEORGETTEHILLENBRAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, it is very important to us. If you have any questions please give us a call.

October 08, 2020

Professional for my service . Kept me well informed and personable. Great customer care thanks Called then texted with updates and cost for services , car runs great More

by MLISAHEUTSCHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK, JENNIFER LEEDS
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your review and feedback, we appreciate you telling us about your experience! Please be sure to call us if you need anything.

October 08, 2020

I will never buy a subaru again I never missed a payment on my lease but they could not get a loan for a mother one More

by LATAMERE
Recommend Dealer
No
Employees Worked With
Mike Bryson, Jeffrey Rosen, Peter Kash, Bryan Escott
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you had at our dealership. This will be addressed.

October 08, 2020

Lease about up. Ended up with a new outback with all the goodies on it. Wonderful visit and will be bavk for my next one More

by MILLERSRUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Bryson, Jeffrey Rosen, Bryan Escott
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and review regarding your experience at our dealership. Congratulations on your new Outback!

October 07, 2020

They came through with everything promised. It may have taken a little patience from me. But all good. I would recommend their service department with no doubts. More

by TMGORANGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Murphy
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback and five star review. Your patience is much appreciated as well as any recommendations!

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