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Ken Ganley Subaru Bedford
Bedford, OH
1,602 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 14, 2020
The Service Writer, Chris, is very nice and professional. Unfortunately, the service technician that worked on my car is incompetent. I came in to get my hitch light fixture reattached because the original Unfortunately, the service technician that worked on my car is incompetent. I came in to get my hitch light fixture reattached because the original technician failed to put on lock nuts to hold it in place. I specifically asked for the lock nuts to be put on so the light fixture will stay in place. This technician, like the first one, failed to put the lock nuts on! I drove 2 hours to take my car back to the service department that installed the hitch (Bedford) so that they can see what happens when you fail to include necessary hardware. Apparently, it was too much trouble to add lock nuts. I will never return to this service department. I will call a different service department to have this problem fixed correctly. More
by Dana M
Verified CustomerEmployees Worked With
Not sure who the technician was, Chris Wiley
October 14, 2020
Service was fast and efficient, in fact - faster than I expected. I was very pleased. Protocols for coronavirus were followed. It was a great service experience all around. expected. I was very pleased. Protocols for coronavirus were followed. It was a great service experience all around. More
by AMY.REED118
Employees Worked With
TIM CUSICK
October 13, 2020
I feel confident when coming to Gangly Subaru of Bedford with my car service needs. However the promotional coupons and then applying them to the service is confusing and I felt it made no difference. with my car service needs. However the promotional coupons and then applying them to the service is confusing and I felt it made no difference. More
by JANINETAMBURRO
Employees Worked With
JENNIFER LEEDS
October 13, 2020
Chris, the employee assigned to my appointment, was incredibly responsive and helpful. However, the pricing (even for a dealership) was ridiculous. Labor was more expensive than parts, even for an oil incredibly responsive and helpful. However, the pricing (even for a dealership) was ridiculous. Labor was more expensive than parts, even for an oil change (priced at $100 total). I did not feel that I was being informed of what I was paying for, and felt I was overcharged for the repairs. Again, the employee helping me was so wonderful, and took the time to help me make sense of the charges and the very long wait time. I previously had good experiences here, but will not be bringing my car here again. More
by CHLOE1997
Employees Worked With
Chris Wiley
October 13, 2020
Upfront pricing. Finished sooner than expected with a free car wash thrown in. Very satisfied with my visit and the work performed there. The end. free car wash thrown in. Very satisfied with my visit and the work performed there. The end. More
by HOUSEONKNOLL
Employees Worked With
JOE EMANUELE
October 12, 2020
Joe provides excellent service. He went above and beyond. He gave me a rental car even though my service was not eligible to receive one. Thanks so much beyond. He gave me a rental car even though my service was not eligible to receive one. Thanks so much More
by ASRICH
Employees Worked With
JOE EMANUELE
October 12, 2020
great experience. love the loaner car. No hassles and didn't feel the prices were off the charts. Would have given 5 stars if the brakes they replaced had lasted longer than 2 years and 20,000 highway m didn't feel the prices were off the charts. Would have given 5 stars if the brakes they replaced had lasted longer than 2 years and 20,000 highway miles. More
by KJOHN0
Employees Worked With
JENNIFER LEEDS
October 12, 2020
Did not return my existing mail in coupon(s) and told me that he apply a coupon which he lied. Battery compartment not throughly cleaned, and said a core charge had been given yet not showing itemize break that he apply a coupon which he lied. Battery compartment not throughly cleaned, and said a core charge had been given yet not showing itemize break down. Window nozzle sprayer were not able to adjust to only make worst before adjustment. Totally displease. More
by ZUATOR
Employees Worked With
TIM CUSICK
October 12, 2020
Brought my car in for service and had a great experience. Friendly, courteous staff and quick service- I was in/out in just about an hour. Highly recommended. Friendly, courteous staff and quick service- I was in/out in just about an hour. Highly recommended. More
by JJL371
Employees Worked With
JENNIFER LEEDS
October 11, 2020
Recall and maintenance items taken care of efficiently and completely. Chrisy was very good. Good job redesigning the area where I entered for service for covid. Very clean. and completely. Chrisy was very good. Good job redesigning the area where I entered for service for covid. Very clean. More
by PS
Employees Worked With
Chrissy Walsh
