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Ken Ganley Subaru Bedford

Bedford, OH

4.5
1,600 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,600 reviews

October 13, 2020

Chris, the employee assigned to my appointment, was incredibly responsive and helpful. However, the pricing (even for a dealership) was ridiculous. Labor was more expensive than parts, even for an oil More

by CHLOE1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Wiley
October 13, 2020

Upfront pricing. Finished sooner than expected with a free car wash thrown in. Very satisfied with my visit and the work performed there. The end. More

by HOUSEONKNOLL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and five star review! We appreciate you taking the time to tell us how we did. The End.

October 13, 2020

I feel confident when coming to Gangly Subaru of Bedford with my car service needs. However the promotional coupons and then applying them to the service is confusing and I felt it made no difference. More

by JANINETAMBURRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback and review! We appreciate you telling us about your visit. Please be sure to have an advisory explain the coupons better at your next visit.

October 12, 2020

Brought my car in for service and had a great experience. Friendly, courteous staff and quick service- I was in/out in just about an hour. Highly recommended. More

by JJL371
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to provide us with your positive feedback. It is very important that you are always satisfied with your visits at our dealership!

October 12, 2020

Joe provides excellent service. He went above and beyond. He gave me a rental car even though my service was not eligible to receive one. Thanks so much More

by ASRICH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and feedback regarding your recent visit! Joe and our team appreciate you taking any opportunity you get to tell us how we did! Subaru sets the bar high so we hope we earn the highest marks.

October 12, 2020

great experience. love the loaner car. No hassles and didn't feel the prices were off the charts. Would have given 5 stars if the brakes they replaced had lasted longer than 2 years and 20,000 highway m More

by KJOHN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, it is important to us that we know how your experience went!

October 12, 2020

Did not return my existing mail in coupon(s) and told me that he apply a coupon which he lied. Battery compartment not throughly cleaned, and said a core charge had been given yet not showing itemize break More

by ZUATOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
TIM CUSICK
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you had at our dealership. This will be addressed.

October 11, 2020

Recall and maintenance items taken care of efficiently and completely. Chrisy was very good. Good job redesigning the area where I entered for service for covid. Very clean. More

by PS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback on your recent visit. Chrissy and our team appreciate you taking any opportunity you get to tell us how your experience was!

October 09, 2020

I had a great experience with Jen. My car runs great! Would definitely recommend this dealership to everyone I know. Thanks again for the great service! More

by BROWNSGIRL87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and five star review! Jenn will appreciate your recommendations!

October 09, 2020

Great experience! My car was done in exactly the time that Joe said it would be! I love that it gets washed after service. Joe is always nice and knowledgeable! More

by ReneeSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Oct 20, 2020 -

Ken Ganley Subaru Bedford responded

Renee, Thank you for your positive feedback. We appreciate you taking any opportunity to tell us how we did!

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