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Ken Ganley Subaru Bedford
Bedford, OH
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,603 reviews
January 03, 2023
Mike Bryson is absolutely a delight to work with. He has such a great personality and his trustworthiness and thoughtfulness inspire our loyalty so that we would come back to Subaru to buy all our ca He has such a great personality and his trustworthiness and thoughtfulness inspire our loyalty so that we would come back to Subaru to buy all our cars from him. Mike is just a wonderful person with extraordinary people skills. And he knows everything about Subaru products. Thanks, Mike! We are also thankful to Ben and Jeff, the managers who helped close our deal. They were welcoming and charming. Alana Snyder, the Business Manager, also showed incredible patience and understanding in explaining the various options for the additional coverage on this new car as well as our current Outback. Thank you to her, too. We appreciated Jim Coss’s excellent help in service. He took care of servicing our other Outback while we shopped for a second one and communicated with us about the whole process while providing sound advice. In short, our car purchase at Ken Ganley Subaru was a very positive experience. Bryson is the best! Thanks, everyone! More
by J Gordon
Employees Worked With
Mike Bryson
October 17, 2022
Awful experience with Ganley Subaru Bedford. We purchased a new 2023 Subaru Impreza and it broke down, while we were on vacation. We had to be towed 100+ miles to a dealership, spend money on We purchased a new 2023 Subaru Impreza and it broke down, while we were on vacation. We had to be towed 100+ miles to a dealership, spend money on hotel room and lost vacation time. The car had 1700 miles on it and needed a new transmission, because the transmission plug just "fell out". We were told, by the service personnel that replaced the transmission, that this should have been inspected as part of pre-delivery inspection at the dealership. We asked to meet privately with the GM and Service Manager of the dealership and they would not meet privately with us. And the GM was 10+ minutes late for the scheduled meeting. In the end, they "shoved" us off to Subaru America, where we still have an outstanding issue. Would never recommend this dealership! More
by cathy
Employees Worked With
Andrew Cabot, Peter Kash
April 06, 2022
My husband and I have worked with Mike Bryson for many years -- in fact, we just completed a lease for our 6th Subaru with him. And we will come back to Mike for the 7th because he is the best!! Mike is years -- in fact, we just completed a lease for our 6th Subaru with him. And we will come back to Mike for the 7th because he is the best!! Mike is extremely knowledgeable, patient, professional and responsive. Furthermore, he listens and is attentive to our needs and concerns. Of course, we always recommend him to family members and friends. Thanks so much Mike -- you are amazing! More
by mindy
Employees Worked With
Mike Bryson
March 28, 2022
Mike Bryson and the team at Subaru are amazing! Mike makes the car buying experience fun and enjoyable. He had went above and beyond, and I would absolutely recommend Mike Bryson! Mike makes the car buying experience fun and enjoyable. He had went above and beyond, and I would absolutely recommend Mike Bryson! More
by BT
Employees Worked With
Mike Bryson, Bryan Escott
February 18, 2022
Incredibly awful experience with Ganley Subaru of Bedford dealership, their sales manager’s and Subaru’s support following the purchase of a 2020 Subaru Ascent. We purchased the car with around 25,000 miles dealership, their sales manager’s and Subaru’s support following the purchase of a 2020 Subaru Ascent. We purchased the car with around 25,000 miles on it and within the first year, the car broke down on a family trip and would not start. First, the car was fixed with a defective part, then the appropriate part almost a month later (the car did not consistently start for a month). Five months later, the car broke down on another trip and required an entirely new transmission. Due to an open recall on the vehicle, the dealership would not buy the car back until I reached management, but they offered approximately $10,000 less than market value. The dealership handled the issues like it was never their problem and recommended we sell to Carmax. We felt extremely unsafe traveling with two babies in this car. This is an awful representation of the Subaru Brand and we will never purchase a Subaru again! More
by carlysnell13
Employees Worked With
Jeffrey Rosen, Peter Kash
January 14, 2022
Stay away from car repair hereAbsolute messHorrible Stay away from car repair here Absolute mess Horrible customer service Lack of knowledge or professionalism I don’t know how they get good revie Stay away from car repair here Absolute mess Horrible customer service Lack of knowledge or professionalism I don’t know how they get good reviews More
by Barlevdanny
Employees Worked With
JENNIFER LEEDS, Matt Heilmann, Chrissy Walsh
November 29, 2021
We were looking for a very specific model and color. We found it online at this location. We were able to make contact and purchase the car very easily. Since we were driving in from out of state, the sale found it online at this location. We were able to make contact and purchase the car very easily. Since we were driving in from out of state, the salesperson was able to expedite our experience so that we could turn around and drive home quickly. We really appreciated her commitment to making the buying process smooth and quick for us so that we were not sitting at the dealership doing paperwork for hours. Thank you, Kai! More
by send2steph
Employees Worked With
Kai Gilbert
