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Ken Ganley Subaru Bedford

Bedford, OH

4.5
1,600 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,600 reviews

October 28, 2020

My recall was handled expertly! Very pleased with Staff that helped me, Chrissy and Chris, they were courtesy, efficient and quick. Love my 2015 Subaru Outback. High quality vehicle, More

by LCPAYNE228
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley, Chrissy Walsh
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to tell us how your experience went at our dealership. We are happy to hear you had a pleasant experience and are here for all your Subaru needs!

October 28, 2020

The service rendered was extremely efficient. My service rep, Tim Cusick was extremely professional in both his mannerism and knowledge of the car and the accessory product I came in for. More

by jsolloway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and review. We appreciate you telling us how your experience went at our dealership.

October 28, 2020

After two visits the issue isn’t resolved. I’m wasting gas traveling back and forth and putting extra miles on my vehicle. There is never an option to use a loaner. More

by MALIKAWOODLAND
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alexis
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you had at our dealership. I have addressed this with the service advisor.

Oct 30, 2020 -

MALIKAWOODLAND responded

Thank you! I’m currently sitting in the service waiting area for the 3rd time, same issue, hopefully it gets resolved today.

October 28, 2020

Second time was a charm. Even though I requested Jennifer on-line, Tim took very good care of my vehicle. Second time is a charm, had to bring in my Outback a second time to get the same issue fixe More

by Just Sayin'
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LARRY BORO, TIM CUSICK
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback. We are happy our service department was able to get the issue fixed.

October 28, 2020

A pleasant experience from start to finish. Quick response with online price and confirmation that vehicle was still in inventory. Directed me to sales who answered all my questions. I scheduled an a More

by CHAOSFIVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Magen Parks - Internet Sales, Bryan Escott, Edwin Oracio
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback. Were happy to hear your experience was pleasant at our dealership.

October 27, 2020

For goodness sake train or get rid of the person in the drive through. She stood outside my door and stared. Not a hello or why are you here. When I asked what she wanted, she told me she couldn't hear More

by WARD4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, this has been addressed.

October 27, 2020

Aundre was great but getting to the agreed about price was more than a little challenging. Not sure who's fault it was...kept blaming the computer. Maybe that was correct. I overpaid for the service contr More

by LEO21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rosen, Aundre Hildreth
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, we apologize for the price inconvenience. I hope that you are enjoying your new Subaru and I'm glad Aundre was great!

October 27, 2020

No waiting to check my car in for its service appointment. The service was completed sooner than the promised time. Chris was friendly and helpful. More

by MPEELMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback, it is very important to us!

October 27, 2020

Service underwriter was great. Offered loaner car . Check-in was smooth and professional . Appreciated being able to text the service underwriter. Check out was smooth. Cashier very personable . I More

by JLAUBSCHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Oct 29, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback. We appreciate you taking the time to tell us how we did.

October 27, 2020

Mike made the buying experience so easy and pleasant. He found me the exact car I wanted for a great price. And, he took the time to show me how all the new features worked and even showed me how to rearran More

by Laurel_M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bryson
Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

Congratulations on your new vehicle! We appreciate your five star review and positive feedback. Mike will be pleased to know you are completely satisfied!

Oct 30, 2020 -

Laurel_M responded

And I apologize — it was Ben not Bryan in finance. I remembered that right after I posted it.

Oct 30, 2020 -

Ken Ganley Subaru Bedford responded

No worries, I will relay the message to Ben!

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