Ken Ganley Subaru Bedford
Bedford, OH
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Ganley Subaru makes the entire buying experience easy and without stress. From the moment I first stepped in the door, I felt welcomed and at ease. I couldn’t be more please with the buying process or my n without stress. From the moment I first stepped in the door, I felt welcomed and at ease. I couldn’t be more please with the buying process or my new Crosstrek. More
The whole process of buying our new car was fantastic. Most of what we needed to do was done electronically before we even came to the dealership. We just needed to go through the purchasing paperwork onc Most of what we needed to do was done electronically before we even came to the dealership. We just needed to go through the purchasing paperwork once there. The staff was great and spent a lot of time with us to make sure we knew everything about our car and the dealership for future service needs. More
This was the second Outback that I have purchased from Ganley. It was a very positive experience and Gary was able to get me the color I wanted. He was very helpful and knowledgeable. Ganley. It was a very positive experience and Gary was able to get me the color I wanted. He was very helpful and knowledgeable. More
Always friendly and knowledgeable about my cars..Always fixes the problems and suggests improvements that might need to be fixed for a safer drive.. the service department are terrific ....when the time ne fixes the problems and suggests improvements that might need to be fixed for a safer drive.. the service department are terrific ....when the time needed to fix is long, you provide me with a loaner ..I so appreciate this... More
Service inspection on the brakes was excellent. Pricing on quote for additional work was too high. Jennifer's followup during and after the visit was excellent. on quote for additional work was too high. Jennifer's followup during and after the visit was excellent. More
Jeff and Ken were extraordinary to work with. They helped me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. More
I brought my car for recall repairing. The online scheduling is very easy to do the service person is very professional, Everything went quick and smoothly! Thank you! scheduling is very easy to do the service person is very professional, Everything went quick and smoothly! Thank you! More
Customer Service should have been more communicative. I came in at 10 AM for two recalls and an oil change. The service representative was very nice and called me and left a message regarding "recommendati came in at 10 AM for two recalls and an oil change. The service representative was very nice and called me and left a message regarding "recommendations" for my vehicle. However, he never called me back so I called him back within 5 minutes of his call and then texted him back but no one answered either message. 24 hours later, I called him back only to find that I needed two filters and a brake flush. I think if there are recommendations, a client should be called back as soon as the vehicle is checked out. If a service manager does not get a hold of the client, they should call back the same day or answer texts or calls. The work was fine and I was not in a rush for my vehicle. However, communication could have been better. More