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Ken Ganley Subaru Bedford
Bedford, OH
1,600 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 03, 2020
This was the second Outback that I have purchased from Ganley. It was a very positive experience and Gary was able to get me the color I wanted. He was very helpful and knowledgeable. Ganley. It was a very positive experience and Gary was able to get me the color I wanted. He was very helpful and knowledgeable. More
by DHARTUNG0
Verified CustomerEmployees Worked With
GARY AXELBAND, Jeffrey Rosen
November 03, 2020
Always friendly and knowledgeable about my cars..Always fixes the problems and suggests improvements that might need to be fixed for a safer drive.. the service department are terrific ....when the time ne fixes the problems and suggests improvements that might need to be fixed for a safer drive.. the service department are terrific ....when the time needed to fix is long, you provide me with a loaner ..I so appreciate this... More
by BARBARAPRINTZ39
Employees Worked With
TIM CUSICK
November 03, 2020
Service inspection on the brakes was excellent. Pricing on quote for additional work was too high. Jennifer's followup during and after the visit was excellent. on quote for additional work was too high. Jennifer's followup during and after the visit was excellent. More
by RJKGOLF18
Employees Worked With
JENNIFER LEEDS
November 02, 2020
Had immediately available time. Took me in when I arrived and had the service done in 1 hour as promised. Would recommend the service department to family and friends. arrived and had the service done in 1 hour as promised. Would recommend the service department to family and friends. More
by EROBIN23
Employees Worked With
Chrissy Walsh
November 02, 2020
Jeff and Ken were extraordinary to work with. They helped me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. me pick a model were very patient to talk to and explained. Gave me a the best deal in the city. More
by MMJAMAL_86
Employees Worked With
KEN MACKEL, Jeffrey Rosen
November 02, 2020
I brought my car for recall repairing. The online scheduling is very easy to do the service person is very professional, Everything went quick and smoothly! Thank you! scheduling is very easy to do the service person is very professional, Everything went quick and smoothly! Thank you! More
by XLSUN
Employees Worked With
Chris Wiley
November 02, 2020
Customer Service should have been more communicative. I came in at 10 AM for two recalls and an oil change. The service representative was very nice and called me and left a message regarding "recommendati came in at 10 AM for two recalls and an oil change. The service representative was very nice and called me and left a message regarding "recommendations" for my vehicle. However, he never called me back so I called him back within 5 minutes of his call and then texted him back but no one answered either message. 24 hours later, I called him back only to find that I needed two filters and a brake flush. I think if there are recommendations, a client should be called back as soon as the vehicle is checked out. If a service manager does not get a hold of the client, they should call back the same day or answer texts or calls. The work was fine and I was not in a rush for my vehicle. However, communication could have been better. More
by IVY.KOPIT
Employees Worked With
Chris Wiley
November 02, 2020
Staff was helpful, friendly and the work was done on time. Joe Emanuale was especially friendly and helpful. I was impressed that the staff held open doors for customers! time. Joe Emanuale was especially friendly and helpful. I was impressed that the staff held open doors for customers! More
by JIMMYDW
Employees Worked With
JOE EMANUELE
