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Ken Ganley Subaru Bedford

Bedford, OH

4.5
1,600 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,600 reviews

November 14, 2020

Kaley in your service department took the time to really listen to me and kept me informed. Excellent customer service !!! Thank you Kaley, I appreciated your hard work. More

by JPRASNICK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaley Kline
Nov 16, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback. We appreciate you taking the time to let us know how we did.

November 13, 2020

The people who've taken care of me are very pleasant and helpful. Unfortunately, I've had to go back several times for the same problem. Also, it has often been difficult to contact the people I need to t More

by DAVIDORLEAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis, Gabriel Younkers
Nov 16, 2020 -

Ken Ganley Subaru Bedford responded

David, Thank you for your feedback. We apologize for the inconvenience and experience you have had. If there is anything we can do please let us know. Thank you.

November 13, 2020

Friendly and courteous service., gave a nice clean rental car . My personal car when finished with service was washed and running perfectly. Great work done. More

by sakelab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley, Matt Heilmann
Nov 16, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback and five star review. Your satisfaction is very important to us.

November 12, 2020

Tim was super helpful by organizing both the purchase of new tires, as well as connecting with the Parts department for ordering a new replacement spare. I really appreciate having a loaner car so that I c More

by NCURTISS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TIM CUSICK
Nov 13, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, it is very important to us!

November 12, 2020

The service department is always friendly and attentive. They answer all your questions. They are always spot on time when they tell you what the wait time will be More

by bevkimpton99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE, TIM CUSICK, Chris Wiley
Nov 13, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your review and feedback! We appreciate you telling us how we did.

November 12, 2020

Easy in and out. Car ready when expected. Way too expensive. It’s a Subaru not a Jaguar. Must be why alternative service facilities thrive. More

by DSDALTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Nov 13, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback!

November 12, 2020

Ganley Subaru Service Dept is the best! I've been there twice for maintenance and each time everyone was knowledgeable, courteous and friendly. Fast service! More

by WOLFHOPESCOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Nov 13, 2020 -

Ken Ganley Subaru Bedford responded

We appreciate your five star review and feedback. Thank you for taking the time to tell us about your experience!

November 12, 2020

The Ganley Service department has the best people in the industry. It is a pleasure to have such a great team that offers excellent service. More

by DICKROSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Nov 13, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and kind words! Our service team appreciates you taking the time to tell us about your experience. We're glad your satisfied.

November 12, 2020

When I needed the help of the Service Dept. because of a flat tire, they were there for me. I got an appointment right away, and they fixed the problem while I waited. I was kept in the loop at all times. S More

by ATTYDMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emma Love, Gabriel Younkers
Nov 13, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your feedback, were happy to hear your experience was great!

November 12, 2020

Ganley Subaru never lets me down. Joe, in the service department was kind and courteous as well as efficient and helpful. I will always return here for my service. And will purchase my next Subaru from h More

by DCJJSILVIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Nov 13, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your business and your feedback! We appreciate you taking the time to tell us how we did.

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