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Ken Ganley Subaru Bedford
Bedford, OH
1,602 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 18, 2020
I was taken on time, the service was performed and completed on time and everyone was very professional and helpful. I had some questions on my car and they were all answered to my satisfaction. completed on time and everyone was very professional and helpful. I had some questions on my car and they were all answered to my satisfaction. More
by WZAREFOSS
Verified CustomerEmployees Worked With
Chrissy Walsh
November 18, 2020
Where to start...I tried to book my appointment on line Where to start... I tried to book my appointment on line via chat on line, said I would get a call back from service, I never received that call. C Where to start... I tried to book my appointment on line via chat on line, said I would get a call back from service, I never received that call. Called myself to make appointment and was told it would be an hour repair, great I'll have my baby with me and we should be able to wait not problem! Got to my appointment to find out it would actually be a 2.5 hour or more appointment and that I would be offered a courtesy vehicle. I had the baby with me and was unable to uninstall and reinstall the car seat while holding him. I rescheduled my appointment, when returning for my appointment and going over agreement of courtesy car we find out that no pets are allowed in the courtesy car. I was not informed of that when I had scheduled my second appointment and needed to bring my Saint Bernard to an appointment the day I would have the car. We once again had to reschedule the appointment. Upon arrival to pick my car up I noticed not one of the people working on the vehicles wearing a mask. This was very concerning for me that the people that had worked on my car and had been inside of my car where not taking proper CDC recommendations to prevent the spread of Covid and that there had been unmasked employees in my vehicle. When I asked if it was required that the staff working on the vehicles needed to wear masks I was told no that they only had to wear them around customers, when I asked even though they are in the vehicles? I was told no, I then asked if my vehicle had been sanitized because my infant would need to ride it in and I was told no, but we use plastic on the steering wheel. I am VERY disappointed that my health and safety and that of my family is not a consideration of Ganley Subaru of Bedford. Covid cases are on the rise and the virus can be spread through surface contact, why would you know require your staff to wear a mask or to sanitize any vehicle they come into contact with. I am afraid to reinstall the car seat or have my infant ride in our only car. I really hope you address this and reconsider the safety and health of your staff as well and require masks in the work place especially when your staff is in contact with a customer's car. More
by JKAVC9
Employees Worked With
TIM CUSICK, Chrissy Walsh
November 18, 2020
Chrissy in the service department was very helpful. I appreciated what she did to make me a satisfied customer. I would not hesitate to work with her again in the future to make my service experience so appreciated what she did to make me a satisfied customer. I would not hesitate to work with her again in the future to make my service experience so pleasant. More
by DRWEISS70
Employees Worked With
Chrissy Walsh
November 18, 2020
We were treated great. Everyone was very helpful and friendly! Everyone had to stay late to finish the sale but, they didn’t rush us. friendly! Everyone had to stay late to finish the sale but, they didn’t rush us. More
by RBRICK118
Employees Worked With
Alana Snyder, Max Pipkin, Bryan Escott, Ramils Mamedovs
November 17, 2020
Great serviceGreat serviceGreat serviceGreat Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service Great service More
by Ban Twaddell
Employees Worked With
Chrissy Walsh
November 17, 2020
Chris was awesome- very friendly and kept in communication throughout the process! I brought the car in for the airbag recall, and he found another recall that was due also, and identified a saf communication throughout the process! I brought the car in for the airbag recall, and he found another recall that was due also, and identified a safety issue with the sway bars. More
by Carol
Employees Worked With
Chris Wiley
November 17, 2020
Great dealing with the rep. Wait was reasonable. Chris was a good listener, he walked us over to the sales department at our request very polite was a good listener, he walked us over to the sales department at our request very polite More
by PAPARIZK
Employees Worked With
Chris Wiley
November 16, 2020
Enjoyed working with Michael Kruty when purchasing my vehicle. Michael was/is very responsive to my every question. I will not hesitate to recommend him to others looking to purchase a Subaru, or any o vehicle. Michael was/is very responsive to my every question. I will not hesitate to recommend him to others looking to purchase a Subaru, or any other make. More
by EKRANE8028
Employees Worked With
Michael Kruty, Jeffrey Rosen
November 16, 2020
Try to charge me almost $300 to change a $30 serpentine belt. Outrageous price gouging will not go back there again. Reasonable price would have been OK but this is way too much for a 10 minute job belt. Outrageous price gouging will not go back there again. Reasonable price would have been OK but this is way too much for a 10 minute job More
by gary.pierce
Employees Worked With
JENNIFER LEEDS
