Ken Ganley Subaru Bedford

Kept car for about 36 hours and didn’t start on it until a day after my appointment. This was a routine scheduled maintenance, no parts or anything needed. Worst dealership I have worked with in my life a day after my appointment. This was a routine scheduled maintenance, no parts or anything needed. Worst dealership I have worked with in my life More

Whoever preformed the “free” vehicle inspection left the rear dome light on and when I went to start it two days later the battery was completely dead! I have never turned that light on in the 4 years I hav rear dome light on and when I went to start it two days later the battery was completely dead! I have never turned that light on in the 4 years I have had the car. I wasn’t in the car at night and did not notice it was on. Needless to say I am very upset. More

Where to start...I tried to book my appointment on line Where to start... I tried to book my appointment on line via chat on line, said I would get a call back from service, I never received that call. C Where to start... I tried to book my appointment on line via chat on line, said I would get a call back from service, I never received that call. Called myself to make appointment and was told it would be an hour repair, great I'll have my baby with me and we should be able to wait not problem! Got to my appointment to find out it would actually be a 2.5 hour or more appointment and that I would be offered a courtesy vehicle. I had the baby with me and was unable to uninstall and reinstall the car seat while holding him. I rescheduled my appointment, when returning for my appointment and going over agreement of courtesy car we find out that no pets are allowed in the courtesy car. I was not informed of that when I had scheduled my second appointment and needed to bring my Saint Bernard to an appointment the day I would have the car. We once again had to reschedule the appointment. Upon arrival to pick my car up I noticed not one of the people working on the vehicles wearing a mask. This was very concerning for me that the people that had worked on my car and had been inside of my car where not taking proper CDC recommendations to prevent the spread of Covid and that there had been unmasked employees in my vehicle. When I asked if it was required that the staff working on the vehicles needed to wear masks I was told no that they only had to wear them around customers, when I asked even though they are in the vehicles? I was told no, I then asked if my vehicle had been sanitized because my infant would need to ride it in and I was told no, but we use plastic on the steering wheel. I am VERY disappointed that my health and safety and that of my family is not a consideration of Ganley Subaru of Bedford. Covid cases are on the rise and the virus can be spread through surface contact, why would you know require your staff to wear a mask or to sanitize any vehicle they come into contact with. I am afraid to reinstall the car seat or have my infant ride in our only car. I really hope you address this and reconsider the safety and health of your staff as well and require masks in the work place especially when your staff is in contact with a customer's car. More