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Ken Ganley Subaru Bedford

Bedford, OH

4.5
1,600 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,600 reviews

November 25, 2020

Aundre my sales rep was very knowledgeable, professional and a pleasure to work with. Easiest buying experience ever and my first with this dealership. This is my sixth Subaru purchase and my best experienc More

by JANETSTRATZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rosen, Aundre Hildreth
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the positive feedback. Congratulations on your new car!

November 25, 2020

Although our son found the car for us, the staff at Bedford was very helpful in helping us with the actual buying of the car, taking care of our old car and explaining many things that were on the new More

by JEANJACKSON
Recommend Dealer
Yes
Employees Worked With
KEN MACKEL
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your business and congratulations on your new car! We appreciate you taking the time to give us your feedback.

November 25, 2020

The service was awesome. All the people where very gently. The place was clean and comfortable. The waiting time was the estimated for me. We feel very happy with the service . More

by DICENTM29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your positive feedback and five star rating. Your satisfaction is very important to us.

November 25, 2020

As always, Jennifer on top of the situation and explained the issues happening with my car and the cost to fix it. I like working with her! More

by MRHOLUB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Mr. Holub, Thank you for taking the time to tell us how we did. We appreciate your continued business.

November 24, 2020

Excellent service. Very polite and efficient. I had several questions that dealt with the software and Chrissy very kindly put me in contact with my sales rep who was more familiar with the particular More

by RWWALTER
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Cabot, Chrissy Walsh
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star review and positive feedback!

November 24, 2020

Great experience as always. Kind, courteous and efficient. My appointment was for regular scheduled service. I was out in less than an hour, and appreciated the safe waiting area. Thanks! More

by ANNE.FARR62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Anne, Thank you for your positive review. We appreciate your feedback.

November 24, 2020

Easy to schedule service. Friendly staff. I am not from Ohio, but was in town needing an oil change. I am happy that I found Ganley Subaru of Bedford! More

by WKOROTKIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the five star review!

November 24, 2020

great experience. Chris was very personable and provided excellent service. Wait was not nearly as long as I expected either. Waiting area was clean as were the restrooms More

by cle1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Wiley
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to give us your five star review!

November 23, 2020

The service person (a woman, must be Jennifer, but not sure her name) could be more friendly. I feel alway some what unpleasant. Always ignores my request to wash the mats when they wash the car. The serv More

by user
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JENNIFER LEEDS, Matt Heilmann
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

I apologize for the experience you had at our dealership. This concern will be addressed.

November 23, 2020

Ganley Subaru service department goes above and beyond to make sure you are aware of what was done, and all the preventative maintenance procedures that were checked,Jennifer was my service representative an More

by BBILLTLLMN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JENNIFER LEEDS
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your kind words and positive review!

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