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Ken Ganley Subaru Bedford
Bedford, OH
1,600 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,600 reviews
November 30, 2020
I went to perform the installation of the remote start for my Subaru 2019. I got in and dropped the car. Almost 2 hours later I was told the parts were not in. Does it take 2 hours after an appointment to for my Subaru 2019. I got in and dropped the car. Almost 2 hours later I was told the parts were not in. Does it take 2 hours after an appointment to tell a customer something like this? I felt mocked and very dissatisfied. Please don’t ever do that to a customer. Thanks More
by MELOGOMEZL
Verified CustomerEmployees Worked With
JENNIFER LEEDS
November 29, 2020
People are polite and professional. The facility is always clean and neat. They know how valuable your time is and get it completed in a reasonable time. always clean and neat. They know how valuable your time is and get it completed in a reasonable time. More
by RCARTER1951
Employees Worked With
Max Pipkin
November 28, 2020
Service was good, but the plastic protective wrap was still covering my seat and wheel. My car was the only car in the finished line-up of cars that still had the plastic wrap on it. I feel it should hav still covering my seat and wheel. My car was the only car in the finished line-up of cars that still had the plastic wrap on it. I feel it should have been removed before the car was returned to me, especially in Covid times. More
by LEAFQUEEN
Employees Worked With
Chris Wiley
November 27, 2020
Wonderful, polite staff. It is always a comfort to have my car serviced. Jennifer is the best and always greets me with a smile. Very clean waiting room my car serviced. Jennifer is the best and always greets me with a smile. Very clean waiting room More
by RKPALIVODA
Employees Worked With
JENNIFER LEEDS
November 27, 2020
People are polite and professional. The facility is always clean and neat. They know how valuable your time is and get it completed in a reasonable time. Have not been let down yet. Weather permitting always clean and neat. They know how valuable your time is and get it completed in a reasonable time. Have not been let down yet. Weather permitting they always wash the car, nice perk as well! More
by fred
Employees Worked With
JENNIFER LEEDS
November 26, 2020
Efficient competent service with great communications throughout the process to me about the scope and status of the work. Highly recommend this service department to all. throughout the process to me about the scope and status of the work. Highly recommend this service department to all. More
by HOLLY57
Employees Worked With
JENNIFER LEEDS, Chrissy Walsh
November 26, 2020
Had a set appointment to fix a part that I had previously paid to have fixed. Arrived on time, after waiting over an hour, was then informed that they were too busy to do the job, offered a loaner at that ti paid to have fixed. Arrived on time, after waiting over an hour, was then informed that they were too busy to do the job, offered a loaner at that time. With my driving time wasted over 2 hours of my time, livid. More
by ellen_stanton
Employees Worked With
JENNIFER LEEDS
November 25, 2020
Came in for an oil change. Sat comfortably in the waiting room after checking in and getting a time estimate. Chris was informative and attentive. room after checking in and getting a time estimate. Chris was informative and attentive. More
by SUBARU0
Employees Worked With
Chris Wiley
