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Ken Ganley Subaru Bedford

Bedford, OH

4.5
1,600 Reviews

123 Broadway Ave

Bedford, OH

44146

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Showing 1,600 reviews

December 04, 2020

The person that helped me, Joe was professional and pleasant. Was aware of the need for quick service(COVID)and moved service along efficiently. Thank you! More

by EVEKALAYJIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your five star rating and positive feedback!

December 03, 2020

As always, have a great experience with the Ganley Subaru Service Department. Joe Emanuele's attention to detail made sure I received quick service and got all my questions & concerns answered during my vis More

by KTISCH7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE, Jeffrey Rosen
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to tell us about your experience. Joe and our team are glad it was a great one!

December 03, 2020

We are always treated respectfully and fairly by service advisor Joe Emanuele. He is the reason we don’t dread a service visit and keep coming back. More

by KIMY85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the five star review and kind words! Were happy to hear you plan on returning.

December 02, 2020

Great Dealership, Great people. They have always taken great care of my needs from purchasing my 3 and my girlfriends 2 Subaru vehicles from them, to their service department being top notch! I have and More

by HORWITZ_DAVID
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GARY AXELBAND, LARRY BORO, Jeffrey Rosen, Joshua Baskind
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your continued business over the years. We appreciate your feedback and are happy that you've had such a positive experience!

December 01, 2020

Everything was great. Chrissy was very polite and helpful. The service was very quick and efficient. I highly recommend Ganley Subaru’s Service Department as well as its sales component. More

by RWWALTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for taking the time to tell us how we did! We appreciate your positive feedback.

December 01, 2020

The work on my car was about an hour n half but I was greeted so nicely by other employees even the Chief 😄❤️ Thank you! More

by Chris Hutton
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis phone call, few floor sales rep names unknown very friendly and helpfull, Gabriel Younkers
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the positive feedback and five star review!

Mar 30, 2021 -

Chris Hutton responded

Sorry didn’t get my Subaru after all ! Issues were my bank not Subaru! It all happens for a reason, now enjoying my beautiful Ford Eco Sport SE another Great Dealership The Best! Great employees, Friendly, they don’t give up till your happy n satisfied! Thank you Ford for giving me a great Loan!

December 01, 2020

All was excellent except that it took longer than "advertised". I waited in the customer area which was fine. Chrissy was very friendly and I felt like I was taken good care of. More

by RBONGORNO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chrissy Walsh
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your review and feedback. We apologize for the longer than expected wait time.

December 01, 2020

Matt and Chrissy were incredibly informative, considerate, helpful and thorough. This was my first service for my Subaru and I am grateful for their help. More

by S.E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Heilmann, Chrissy Walsh
Dec 05, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the five star rating and review!

December 01, 2020

Helpful when letting me know that they will price match tires in the future, so I should not go to other places to get my service done on my car. More

by DALFRED08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JOE EMANUELE, Chris Wiley
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for your review, we appreciate your feedback.

November 30, 2020

Excellent service, but pricing was off at checkout. Also, why are we the customers made to pay this 10% shop supply cost? No thanks to that charge. More

by Subaru4You
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Max Pipkin, Chrissy Walsh
Dec 01, 2020 -

Ken Ganley Subaru Bedford responded

Thank you for the feedback. I apologize that the pricing was incorrect.

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