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Ken Ganley Subaru Bedford
Bedford, OH
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,603 reviews
January 16, 2017
Bought a new Outback Joe Walker made the transaction fair, easy and comfortable. We walked out with a new Outback in only a couple of hours... I couldn't ask for more! Joe Walker made the transaction fair, easy and comfortable. We walked out with a new Outback in only a couple of hours... I couldn't ask for more! More
by Shane
Employees Worked With
Joe Walker
December 13, 2016
Never again! I took my Subaru in for service and a nail was found in my tire during the inspection. I was told by service that my tire could not be repaired. The n I took my Subaru in for service and a nail was found in my tire during the inspection. I was told by service that my tire could not be repaired. The nail was about an inch and 1/2 in from the sidewall, I was told that it was too close to the sidewall to be fixed and that I would need to buy a new tire for $250. After speaking with the tech who worked on my vehicle who gave me a major attitude I told them that I would take my vehicle elsewhere. I took my Subaru to a tire shop who informed me that the nail did not puncture my tire, they simply pulled it out in seconds and did not charge me a dime for it. As you could imagine I was furious and I will never return to Subaru of Bedford Ohio again. More
by mcintyre230
Employees Worked With
I do not know the name of the tech that worked on my car., Dealer Product Services
November 11, 2016
Never Again This place lost my business after being treated like an idiot by one guy in service. After telling this place about issues I was having with my car, This place lost my business after being treated like an idiot by one guy in service. After telling this place about issues I was having with my car, they brushed off every issue with the most idiotic reasons that only a person without a head would believe! After a call to the manager Mike, I was told he'll look into what I told him about my service and my treatment, and that I would get a call back. No call obviously. This whole experience was expressed in my email to Subaru of America. Few weeks later the cars been traded and I bought from Ganley Subaru East over in Wickliffe, couldn't have been happier with my new dealer and car! More
by Bob
Employees Worked With
All of them!
November 03, 2016
Not a good place to get a car from!!! We have been to many places looking and buying cars, Bedford Subaru of Bedford is the WORST. This is a real cattle call type of place. The salesman w We have been to many places looking and buying cars, Bedford Subaru of Bedford is the WORST. This is a real cattle call type of place. The salesman was OK, Jimmy C, from there it went down fast. We had pricing from Edmunds for different Subaru dealers around the area, their price was decent but we wanted to see if they would match another dealer. The salesman gave a price and then we asked if he could match Park Subaru's price, well that's when Jeff Rosen got involved, of course the Park Subaru quote was at their "invoice" and they would make any money on it, hahaha. a close friend of ours happen to be next to us and they told us about getting the truecar price and I told him about Edmonds and getting quotes from other dealers. I mentioned about Park Subaru, supposedly someone heard us talking about this, Jeff Rosen came back and said they would not deal with us because we talked about other pricing in his showroom, so you can leave!!!. Flabbergasted at this treatment - I called my friend, who was going to buy their car from them, told him about Jeff Rosen, he said I will never buy from them and we will make sure to tell everyone about this treatment at this dealership. Needless to say, we both bought elsewhere and saved over $2000 each from their pricing. More
by Evanbrenna1
Employees Worked With
Jeffery Rosen, JIMMY COMANDATORE
September 07, 2016
Friendly and fast! These guys are incredible. They did not have the exact vehicle I was looking for so they went out of their way to go straight to an auto auction and g These guys are incredible. They did not have the exact vehicle I was looking for so they went out of their way to go straight to an auto auction and get the car for me within 2 days! An all around incredible experience. More
by kyle.s.clark84
Employees Worked With
Rex Davidson, Joe Walker, Joe Scott
August 08, 2016
Ganley VW - Joe Walker Excellent dealer! Worked very hard to successfully locate my dream car, the rare and in demand VW EOS. I'm very happy with my purchase and the effor Excellent dealer! Worked very hard to successfully locate my dream car, the rare and in demand VW EOS. I'm very happy with my purchase and the efforts extended by Joe Walker. He was very knowledgeable, articulate, kind and a pleasure to work with. We are grateful and plan on returning to Joe for future needs. More
by socks123
Employees Worked With
Joe Walker
July 14, 2016
BEST (and easiest) used car sale EVER! Thanks Lloyd Henry! My wife and I recently purchased a 2008 Honda Pilot from Ganley Subaru. Lloyd Henry was our salesperson- and he did a simply OUTSTANDING job. We liv My wife and I recently purchased a 2008 Honda Pilot from Ganley Subaru. Lloyd Henry was our salesperson- and he did a simply OUTSTANDING job. We live about 1.5 hrs from Ganley, so traveling to the dealership was a commitment, and (considering our prior experience with OTHER dealerships) a gamble. Mr Henry really has changed our experience in whole new way. Lloyd answered all of our questions and really went above and beyond to help us out in checking the vehicle over, before we ever saw it in person! We had a detailed description, close up photos, details of any dings or scratches and a detailed CarFax. Lloyd even detailed a few of the repairs that he would recommend once the purchase was complete. Very straightforward and HONEST. No surprises at Ganley, with Lloyd at the wheel. Meanwhile the other staff people were also very courteous and very helpful. We didn;t encounter any pressure or 'tactics. No push to 'upgrade' to a different vehicle. All fees and costs were plainly explained before we sat down with financing, and Lloyd even gave us an estimate on our local tax (something that a lot of salespeople overlook and us customers forget!). After the sale- we had a few courtesy calls, to be sure the transaction and customer satisfaction is well. I never write reviews, but needed to step out here. All around, an amazing experience and re-adjusted our understanding of pre-owned care sales. Thanks so much, Mr Henry! More
by Robert Mitchell
Employees Worked With
Lloyd Henry
July 12, 2016
Great Service Couldn't have asked for more from Joe Walker, and then also Dennis Marsh. Both were great, and had all the information I needed. And they both helpe Couldn't have asked for more from Joe Walker, and then also Dennis Marsh. Both were great, and had all the information I needed. And they both helped to ensure I left with the car I wanted, as soon as possible. Wont't go anywhere else to get a car! More
by bmowery46
Employees Worked With
Joe Walker, DENNIS MARSH
June 13, 2016
The best saleman ever"Lloyd Henry"! When I went into the dealership, I asked if they had an African American Sales Person. I was told yes and Mr. Lloyd Henry came and he was the kindest, When I went into the dealership, I asked if they had an African American Sales Person. I was told yes and Mr. Lloyd Henry came and he was the kindest, nicest, sales person I have ever met. He didn't pressure me and it was a very smooth transaction. I had not driven a Subaru after purchasing, its the best car ever. I will always drive a Subaru. Mr. Lloyd Henry gets an overall rating from me of 100000000000000000000000000000!!!!!He that kind of a person. Not to forget Tom Cinnali, he was nice too. Sincerely, JoAnn Robinson More
by joanna
Employees Worked With
Lloyd Henry, TOM CINNALI
June 08, 2016
It's not suppose to be this easy. Needed a safe & reliable car for my daughter, who goes to college 100 miles away. We had never owned a Subaru, but several of her friends recommended Needed a safe & reliable car for my daughter, who goes to college 100 miles away. We had never owned a Subaru, but several of her friends recommended the Impreza. She test drove it, along with several other makes & models, and we were both sold on the Impreza. Lloyd was very thorough in explaining all of the features and available options. The color she wanted was not in stock, but Lloyd & John Romeo promised shipment within a week. My company gets preferred pricing from a different Subaru dealer, but Ganley matched the deal without hesitation. Maybe this was an indication that I had more room to negotiate, but the price was within in the "exceptional price" range on TrueCar, so I feel that I got a fair and honest deal...and that's what really matters. The car arrived when promised, financing was a breeze, Lloyd went through all of the equipment and even set up her bluetooth & contacts (which is well beyond my capabilities). My daughter's been driving the car for just over a week now, and truly loves it! More
by SS123
Employees Worked With
Lloyd Henry, John Romeo
