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Ken Ganley Parma Hyundai

Parma, OH

4.7
965 Reviews

7115 Brookpark Road

Parma, OH

44129

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Showing 965 reviews

September 24, 2024

Ganley now charges a 2% “ service charge” for using a credit card there. When I booked service no one mentioned this. I won’t be going there again More

by DV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service guy was good. Too bad I won’t be seeing him again
Sep 29, 2024 -

Ken Ganley Parma Hyundai responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Hyundai Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

September 22, 2024

I dropped my car off before scheduled appointment and left to run errands. I was called 40 minutes later that my car was ready to be picked up. I expected it take much longer and when I got there they ha More

by dianna_bradberry@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Sep 29, 2024 -

Ken Ganley Parma Hyundai responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Hyundai Parma!

September 18, 2024

Staff was friendly and genuine about selling the right car to their customers. I appreciate that they opened on Labor Day so I can pick up my car there. More

by samuelyan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antwan Taylor-Billings
Sep 20, 2024 -

Ken Ganley Parma Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Hyundai Parma! We are always more than happy to assist you if anything else comes up. Take care!

September 18, 2024

My college student daughter needed a car for her commute to school during the week. Antwan put her in the perfect new car, for the right price, in record time. The entire staff was also a pleasure to work w More

by mdjmdj29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antwan
Sep 21, 2024 -

Ken Ganley Parma Hyundai responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 16, 2024

As I passed by Parma on my way to Florida I ran over a tire tread on the Turnpike. As a result, a shield on the bottom of the vehicle was ripped from it's mounting and was dragging on the road. I was l More

by gcbirkmeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Sep 20, 2024 -

Ken Ganley Parma Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 14, 2024

Service is always very good. I have been going to Ganley for over ten years. More

by scharonj87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco, Luis.
Sep 16, 2024 -

Ken Ganley Parma Hyundai responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

September 13, 2024

See attached photo of how our car was left after being serviced by Ken Ganley Genesis More

by Jeagens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Sep 14, 2024 -

Ken Ganley Parma Hyundai responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Hyundai Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

September 10, 2024

Troy was very helpful and gotta us i a very nice car. Thank you very much. More

by Jomoney1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy
Sep 13, 2024 -

Ken Ganley Parma Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Hyundai Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 09, 2024

Parma Hyundai dealership was knowledgeable, enthusiastic, friendly, and professional,,especially my sales contact , Sebrina ! I had done my research before I came and it was a very timely purchase, not a More

by Djondidelib
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebrina
Sep 13, 2024 -

Ken Ganley Parma Hyundai responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2024

Good experience today with service dept. Not pushy with extras. All friendly and showed interest. More

by sholderness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Sep 08, 2024 -

Ken Ganley Parma Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

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