Ken Ganley Parma Hyundai

Made appointment for car maintenance 4-5 weeks in advance. Told them I would be waiting. Sign in the waiting area says fast lane oil changes, don’t waste your time. It takes them 2 1/2 - 3 1/2 hours advance. Told them I would be waiting. Sign in the waiting area says fast lane oil changes, don’t waste your time. It takes them 2 1/2 - 3 1/2 hours to complete. I asked on the phone when setting up my appointment if the service was free under my maintenance coverage and it was confirmed that it would be no charge. On the day of service they told me that it was going to cost $299. I declined to have the 30,000 service done, and to just have them provide an oil change with tire rotation. When I questioned why service took so long when I had a scheduled day and time, the service manager and service agent said , it is what it is. This is not the first time this has happened. It was just the first time I finally complained. I will not be using there services in the future and do not plan on buying a new vehicle from them or Hyundai in the future. I never had these or any problems from Toyota or Lexus in my over 17 years of doing business with them. Hyundai didn’t even get past the three month period. I have owned my Palisade for about a year and a half now. While the vehicle I like so far, I do not trust the dealer or the service department. I do not recommend Ken Ganley Hyundai and will probably not buy another Hyundai after this. More

God used them as angels here on earth. I was blessed today when I come through the door. I pray that everyone working there be blessed with all grace and mercy from the Lord Jesus Christ! I was blessed today when I come through the door. I pray that everyone working there be blessed with all grace and mercy from the Lord Jesus Christ! They are awesome human beings!💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕✝️✝️✝️✝️✝️✝️✝️✝️✝️✝️✝️✝️✝️✝️ More

My needed part was not in stock. I was not called to be notified. Guess I expected more from Ganley! I was not called to be notified. Guess I expected more from Ganley! More

It was good not a problem I will always go back I have been dealing with them for a long time. been dealing with them for a long time. More

They try hard to provide you with the type of car you are looking for within your budget. looking for within your budget. More

Always friendly service when we’ve been in, or called in, from sales to service, we’ve always been treated great! from sales to service, we’ve always been treated great! More

Service techs are always friendly and helpful. But it’s hard to get an appointment lately. But it’s hard to get an appointment lately. More

This was my second time purchasing a vehicle here and they made the whole process easy and got me the best deal! This is my favorite dealership! they made the whole process easy and got me the best deal! This is my favorite dealership! More

The appointment went well and was quick and thorough. Waited at the dealership while vehicle was getting oil change and tire rotation. Waited at the dealership while vehicle was getting oil change and tire rotation. More

Rich Heimburg went above and beyond to get into my new Santa Fe! I will be a returning customer. Santa Fe! I will be a returning customer. More