Ken Ganley Parma Hyundai

I’m 76 years old, I’ve had a lot of cars. And this is the best service department ever ! And this is the best service department ever ! More

Very customer friendly, offered a loaner car after a recall service was needed that would extend my scheduled maintenance appt by hours. recall service was needed that would extend my scheduled maintenance appt by hours. More

I just bought a new car hyundai tucsan. I needed help with the dashboard and all the computer settings. Troy Johnson was amazing, and informative. I was very comfortable working with him... I needed help with the dashboard and all the computer settings. Troy Johnson was amazing, and informative. I was very comfortable working with him... Go see him. More

They were fast friendly and knowledgeable. Excellent communication kept me informed. And most importantly addressed my problem completely Excellent communication kept me informed. And most importantly addressed my problem completely More

The Service gentleman (John) was very helpful. He explained in detail what work needed to be done. And quoted price.I had to replace my broken fob. Led me to coffee area to wait, was very relaxing He explained in detail what work needed to be done. And quoted price.I had to replace my broken fob. Led me to coffee area to wait, was very relaxing. More

My 2025 Tuscans wipers were criss crossing over eachother and I thought it was bent so i took it in because when I bought it they said it was covered bumper to bumper. Manager said it wasn't and it would be and I thought it was bent so i took it in because when I bought it they said it was covered bumper to bumper. Manager said it wasn't and it would be $300. My husband called and he didn't like what he was saying so he hung up on him saying it was a bad connection. Wouldn't really let me talk and when I did he interrupted me saying "back to my toughts". He told me it's likely to happen and not to use the wipers if there is ice or snow. I live in NE ohio. That's all the weather we have in winter so when I said so you're saying to just not use them in winter and then and he quickly said that's not what I'm saying...but it absolutely was what he was saying. I left because he was being condescending and rude to me. Didn't use my wipers the whole extremely snowy ride home but when I got into my driveway, i looked and the wipers and they didnt look crosssed anymore so i turned them on and they were working perfectly. Obviously it was something super easy that one of the mechanics adjusted but thought they would get $300 out of me. We called Hyundai and a bent arm on my car with 1000 miles was absolutely covered but I really think he just wanted to get that money out of me. Im disappointed in the manager and how it represents your company! He 100% lied to me, tried to essentially steal $300, hung up on my husband, treated me like someone who isn't a returning costumer on her 5th Hyundai and was ok with that. Even told my husband no one made him buy this car. More

Great service, Everytime that I have taken my car there they have always provided outstanding service. they have always provided outstanding service. More

They always take care of my needs and are very courteous do a great job do a great job More

I came in and they were quick and thought full took care of the car right away, did the repair correctly so I'm very satisfied. of the car right away, did the repair correctly so I'm very satisfied. More

Very friendly and informative. Priced good and finished in a timely manner. I would recommend them to anyone! Priced good and finished in a timely manner. I would recommend them to anyone! More