
Ken Ganley Parma Hyundai
Parma, OH
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The service was performed, scheduling was easy. My only complaint is that showroom and the waiting area were very cold, and the muzak was very loud. The bathroom was very clean. My only complaint is that showroom and the waiting area were very cold, and the muzak was very loud. The bathroom was very clean. More
The entire staff took great care of me through my process! I would highly recommend going to Ken Ganley Hyundai of Parma for your next vehicle purchase! process! I would highly recommend going to Ken Ganley Hyundai of Parma for your next vehicle purchase! More
I made an appointment because the clearcoat on my car was starting to peel. The girl told me I still had a warranty so I made it for a month in advance. When I get there, they tell me it’ll take about an hou starting to peel. The girl told me I still had a warranty so I made it for a month in advance. When I get there, they tell me it’ll take about an hour and a half. 20 minutes later, they tell me my warranty is no longer active, so I basically came out for no reason. The service manager John was very unprofessional and very rude to me. I did not recommend this place at all. More
Service was fine, but I do not appreciate the 2% surcharge for the "privilege" of using a credit card. Surely you are making enough money without nickel and diming your customers. It's a cheap trick surcharge for the "privilege" of using a credit card. Surely you are making enough money without nickel and diming your customers. It's a cheap trick at a time when few carry cash or checks. More
All staff members were very nice and accommodating, from opening the door for me to explaining in detail what with would be done on my car. I was contacted before any additional needed work was performed opening the door for me to explaining in detail what with would be done on my car. I was contacted before any additional needed work was performed More
The service department rep did a great job of communicating with me about a definite plan to address and resolve the issue with my car. communicating with me about a definite plan to address and resolve the issue with my car. More
I was scheduled for a oil change and $15,000 mi service. The service was done quickly and with great care. My system was reset so that I will go in at 22,500 miles. Finally, my car was washed. I always appr The service was done quickly and with great care. My system was reset so that I will go in at 22,500 miles. Finally, my car was washed. I always appreciate Hyundai dealerships and the care they demonstrate for me and my vehicles. More