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Ken Ganley Nissan Mayfield - Service Center

Mayfield Heights, OH

4.8
1,555 Reviews

1,555 Reviews of Ken Ganley Nissan Mayfield - Service Center

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December 06, 2024

Usually great service this time it was bad. They did not set my tire pressure it’s very cold so all tires were at 27psi when I left . They didn’t reinstall my glovebox properly after removing t More

by SHOOTERSBROTHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer not listed
Dec 08, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Nissan Mayfield did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 06, 2024

They always take care of any issues that I have & get my car in really fast. Customer Service Is Great More

by TERESA28BANKHEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Takach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 04, 2024

From the moment I walked into the dealership to the service department I was treated with respect and courtesy the staff there were very knowledgeable and they told me what my car needed and I respect More

by LLATTEN097654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Nissan Mayfield! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 04, 2024

Service is always done thoroughly and efficiently. Service is always done thoroughly and efficiently. Everyone involved is helpful and friendly. More

by ASHLEYM
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Johnson
Dec 06, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2024

Available for the day and time, when I arrived, I was immediately greeted. I got the text updates while I waited. Great customer service and wasn't there a long time. Thank you! More

by DRNN_MRTN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Ken Ganley Nissan Mayfield responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Ken Ganley Nissan Mayfield

December 03, 2024

A bit upset that they didn’t offer me a complimentary battery installation this past Saturday More

by KARBOSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

December 01, 2024

Always exceptional service. I love the vibe there. I would not go anywhere else for service. More

by DTURNER001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 29, 2024

Professional and accommodating service! Honest, pleasant and eager to help staff! Brent was very helpful and respectful! The waiting area is very welcoming! Happy Thanks Giving to all o More

by ERAHAMIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BECKY ROACH
Nov 29, 2024 -

Ken Ganley Nissan Mayfield responded

Hi Erahamim, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 29, 2024

Excellent customer service. I will continues to come to Ganley Nissan mayfield to service my vehicle More

by DSA411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Behra
Dec 01, 2024 -

Ken Ganley Nissan Mayfield responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 29, 2024

Great fast efficient Mike was fast and did a great job getting me in and out More

by DSA411
Recommend Dealer
Yes
Employees Worked With
Michael Yurczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yurczak