Ken Ganley Nissan Mayfield

The service department had my car for 9 days when they told me it would take 1 day for the repair. They said they didn’t have a loaner so I got a ride from my husband home . I dropped the car off Monday told me it would take 1 day for the repair. They said they didn’t have a loaner so I got a ride from my husband home . I dropped the car off Monday and had to call to see what was going on Wednesday. They had a loaner then that was dirty, 1/4 tank of gas a warning that the tires were low. They put air in the tire and I was on my way. They said they would call Thursday or Friday and did not . Everytime I called they had no idea what was going on with the car. When I finally talked to the supervisor he said they had to order another part and it wouldn’t be ready until Monday. The air light came on again so I had to go back in to get a loaner that I was told are hard to come by. This one smelled like a wet dog. I finally got a call Tuesday (day 9) that the car was done at 10:00. They had to do the paperwork and said I couldn’t come in to get it until after 4. They did apologize for the time it took but didn’t offer anything for the inconvenience. I had to ask for a free oil change . I told them on day one I needed an oil change which I confirmed was done when I called . They said yes but as I was leaving they chased me out to give me a sticker for the oil change they forgot to put on which means they didn’t really have the oil change done like they said so it’s a good thing I asked. This experience was a cluster and extremely inconvenient especially since my job is sales and my car is my office. I also don’t think I should have to manage my repair by repeatedly calling in to see what is going on, repeatedly have to go back for disgusting loaners and checking in to make sure they did everything I requested on day 1. More

Quick easy and friendly The service was quick, the check in and out service was easy and the staff was friendly. in and out service was easy and the staff was friendly. More

Explained my options for future work needing done very well. I trust the service tech Mike to work on my car. well. I trust the service tech Mike to work on my car. More

Great We have always had good experiences with this dealership What more can I say dealership What more can I say More

Prompt, professional, knowledgeable They explained the additional work that had to be done on my car, additional work that had to be done on my car, More

Always very thorough with service. We thought someone missed refilling the washer fluid in the back because we couldn't use it. We mentioned to Brent and he showed us we were using it We thought someone missed refilling the washer fluid in the back because we couldn't use it. We mentioned to Brent and he showed us we were using it wrong. This was a duh moment for us because if the front is filled, the back is too! More

Fantastic as always. Great team of people to work with. Efficient and they communicate well. Always service with a smile. Great team of people to work with. Efficient and they communicate well. Always service with a smile. More

Seem very knowledgeable. His job is there so just a long wait and we had an appointment but overall it was a good experience. His job is there so just a long wait and we had an appointment but overall it was a good experience. More

It was efficient and timely. The staff was friendly and thorough. Pleasant and done with good time. The staff was friendly and thorough. Pleasant and done with good time. More