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Ken Ganley Lincoln Middleburg Heights

Middleburg Heights, OH

4.7
248 Reviews

6930 Pearl Rd

Middleburg Heights, OH

44130

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Showing 248 reviews

May 05, 2023

I was charged $50. 00 for switching out my car battery... Thats what I call xxxxxxxxx.You guys robbed me and did not even use a gun. I bought my Lincoln there and had More

by johnnyangel15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Cook
May 13, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Johnnyangel15, we provide all of our clients estimates on repairs before the repair is performed. We strive to make sure that our prices are competitive as possible.

April 13, 2023

Service always prompt, repairs done citrdctly the first time, Laura Cook service rep is an asset to your dealership More

by Dizzymisslaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Cook
Apr 26, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Lincoln Middleburg Heights! Until the next time we meet, take care!

April 10, 2023

The service from beginning to end was fast, courteous, and personable to ensure I was more than satisfied. More

by jpwolf5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle
Apr 26, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 02, 2023

John Hern is very knowledgeable, friendly, patient. He goes above and beyond his duties. I have been going to this dealership for over 20 years. Please go by and check him out. He will be glad to help More

by mssdrake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hern
Feb 06, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2023

Everything was wonderful from the beginning to when I picked up the car. They experience couldn’t have gone any better. More

by Tonyvitt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Greene
Jan 25, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Thank you for taking the time to let us know how we are doing! We have passed your review on to Frankie and team. Please let us know if you need anything else from us.

January 19, 2023

They were super fast, so helpful and delivered the vehicle in the exact conditions that were promised to me. More

by Impressive411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Probala
Jan 19, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Thank you for your Five Star review. We appreciate it when our customers let us know how we are doing. We will pass your review along to Mike and staff. Let us know if you need anything else.

December 31, 2022

Ryan was super helpful getting me into a car with the features I want but also in my price range. I would recommend anyone looking for a new car to come to the dealership and especially work with Ryan. More

by Steph30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Courey, Frankie Greene
Jan 19, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Thank you for taking time to let us know of your experience with Ryan. He strives to ensure his customers needs are met when purchasing their new vehicle with us.

April 21, 2021

We just purchased a 2019 Nissan Rogue at Ganley Middleburg Hts. It’s our 5th purchase from this dealership. wonderful, helpful and honest sales staff. I love the car! Keep up the good work...maybe More

by Fpr1019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Aboid, Jeff Stacey
Apr 22, 2021 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

January 27, 2021

Salesman Rich is exceptional in trying to get you what you want and to the price you want to pay. I am a returning customer there and it is always pleasure. Eric and Jim were also informing and a pleasur More

by tomcheck44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Waldrop, Rich Janosik, Eric Mercier
Jan 28, 2021 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

June 17, 2020

Outstanding service and staff Ready to leave the house, dead battery. Call to Ganley, told them I was coming; car was jumped and driven to dealership. In about an hour, I had a cl More

by tonysharyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura and the service team.
Jun 18, 2020 -

Ken Ganley Lincoln Middleburg Heights responded

Tony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

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