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Ken Ganley Lincoln Middleburg Heights

Middleburg Heights, OH

4.7
256 Reviews

6930 Pearl Rd

Middleburg Heights, OH

44130

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Showing 256 reviews

August 25, 2023

They were very professional and efficient. My car was washed too! I got in and out quickly! More

by Gotmyattention
Recommend Dealer
Yes
Employees Worked With
Laura, Rich Janosik
Aug 29, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

August 22, 2023

Great customer service everyone is so friendly and super helpful. Service department is very efficient and gets you out quickly More

by hvac4469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Waldrop, Rich Janosik, Eric Mercier
Aug 27, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Aug 28, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hvac4469, thank you for taking the time to leave us your response to our Staff's outstanding customer service!

July 16, 2023

They NEVER got back to me about the HHR, Do Not recommend them, I wanted to know MORE about the car . Guess its gone or they do not want to sell cars very bad!!! More

by fwitham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
No one ever got back to me!!
Jul 17, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Thank you for leaving us a review. We did respond on 07/05/2023 9:15 AM to your inquiry about the HHR. You did not respond. Please check your email. From: jstacey@ganleylincoln.net To: fwitham@******* Subject: Your Vehicle Inquiry Sparky, My name is Jeff Stacey, and I'm sending this message on behalf of KG Lincoln and your interest in one of our vehicles! Firstly, I'd like to thank you personally for your interest! I want to inform you that the vehicle you are interested did not pass our safety inspection and is not for retail, it's just not something we can guarantee so we have sent it to the auction. I would like to be able to assist in getting you into a vehicle that meets your needs and wants. Is there another vehicle you might be interested in? We have many different vehicles to choose from on our lot. I look forward to your response, Jeff Stacey Ken Ganley Lincoln 6930 Pearl Road Middleburg Heights, OH 44130 W: (440) 845-6000 jstacey@ganleyauto.com www.kenganleylincoln.com

July 05, 2023

They had a lot of difficulty finding the problem with my car. They were very nice about it. Laura Cook was very understanding and helpful. More

by CAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Cook
Jul 06, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 22, 2023

I love this dealership will shopping there in the future Great service experience one of the best More

by Bobbybeast51
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Randy Nock
Jun 26, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

June 03, 2023

I have been a Ford customer for twenty years . This is by far the best Lincoln dealership I have purchased from.Kudos to every salesperson there on my date of purchase . More

by HAPPY
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
New finance officer, John Hern
Jun 05, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

May 26, 2023

Jim Waldrop, Frank Green and Frank Kelley are all pleasure to work with. I would never even consider going anywhere else! More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Waldrop, Frankie Greene
May 29, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi Ron, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2023

I live in Columbus and filing bankruptcy. I tried dealing with a few dealerships down here and could not get anything done unless I had big money down. I received a letter from the about the More

by KEVIN313
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Blank, Fred Aboid
May 15, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Lincoln Middleburg Heights. We are always more than happy to assist you if anything else comes up. Take care!

May 05, 2023

I was charged $50. 00 for switching out my car battery... Thats what I call xxxxxxxxx.You guys robbed me and did not even use a gun. I bought my Lincoln there and had More

by johnnyangel15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Cook
May 13, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Johnnyangel15, we provide all of our clients estimates on repairs before the repair is performed. We strive to make sure that our prices are competitive as possible.

April 13, 2023

Service always prompt, repairs done citrdctly the first time, Laura Cook service rep is an asset to your dealership More

by Dizzymisslaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Cook
Apr 26, 2023 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Lincoln Middleburg Heights! Until the next time we meet, take care!

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