Ken Ganley Lincoln Middleburg Heights

JOHN HERN, FANTASTIC SALES REPRESENTATIVE AT A TOP DEALERSH JOHN HERN WAS MY SALES REP. TOP NOTCH GUY, HE KNOWS THE CAR INSIDE AND OUT !!!!! HE MADE THE DEAL COMPLETE !!!!! THE BEST AND FASTEST PURCHASE I HAVE JOHN HERN WAS MY SALES REP. TOP NOTCH GUY, HE KNOWS THE CAR INSIDE AND OUT !!!!! HE MADE THE DEAL COMPLETE !!!!! THE BEST AND FASTEST PURCHASE I HAVE EVER HAD IN MY LIFE !!!!!I HAVE MADE MANY !!!!!! AND THESE DAYS BUYING A CAR YOU NEED A CAR GUY THAT KNOWS THE CAR INSIDE AND OUT !!!!!!! I LIVE IN THE CANTON AREA AND I COULD HAVE WENT TO MANY OTHER DEALERSHIPS BUT I AM VERY GLAD I WENT TO GANLEY LINCOLN IN MIDDLEBURG HEIGHTS !!!! AND NOT THAT FAR !!! AND A FANTASTIC EXPERIENCE !!!!! I BOUGHT A NEW LINCOLN MKZ WITH ALL WHEEL DRIVE WITH A 6 CYCLINDER ENGINE AND 400 HORSEPOWER AND THE CAR IS LOADED !!!! WHAT A CAR !!!! IT IS UNBELIVEABLE !!!!! IT DOES NOT GET ANY BETTER !!!!!!!!!!!! I HIGHLY RECOMMEND THIS CAR, THIS SALES REP, THIS DEALERSHIP !!!!!!!! IF YOU DO NOT TOO BAD FOR YOU, I DID AND HAVE MINE !!!!!!!!!!!!! PAUL More

Great salesperson and dealership . Rich Janosik has leased us a few cars . We have been very pleased with his help And great service. He spent time when it came in to go over all the fe Rich Janosik has leased us a few cars . We have been very pleased with his help And great service. He spent time when it came in to go over all the features. Everyone at this dealership was very nice and helpful with our new lease. We are very pleased. We would recommend seeing Rich Janosik. All the people we dealt with could not have been nicer or more helpful. More

i had a bad experience here bought a used car from here, typical sales tactics, when asked to match kbb value i was told that nobody in the whole United States in the car busines bought a used car from here, typical sales tactics, when asked to match kbb value i was told that nobody in the whole United States in the car business uses or looks at Kelly Blue Book, because it has no basis in reality, i even found another car at another dealership that was the kbb price and they would still not price match, sales man had cheap tactics like trying to promote local business. The car was missing some accessories on delivery was told they were on order and i should pick them up the next week, never heard back from them now they wont answer phone calls or emails. if you have to buy anything from here id get them to put everything in writing. after delivery to find that the stereo was not working properly, had to leave the car in service for weeks. id try to avoid as much as possible. More

VERY HAPPY CUSTOMER Greg was great. He worked everything out and came to a deal we were happy with. I really appreciate his hard work today! The financing person, I beli Greg was great. He worked everything out and came to a deal we were happy with. I really appreciate his hard work today! The financing person, I believe it was Dave, was pleasant and very helpful! More

Dishonest - avoid this service department I recently had my Lincoln repaired at this service center. Only 2 weeks after a very costly repair, we had the EXACT same issue with our vehicle. Rath I recently had my Lincoln repaired at this service center. Only 2 weeks after a very costly repair, we had the EXACT same issue with our vehicle. Rather than admit that they made a mistake and fixed the wrong part, they charged us an additional over $800 for additional parts and labor. We had no choice but to have it fixed, as the car was not drivable. I will never again bring my vehicle to this service department. More

No correction for early deposit and checking fees I bought a 2010 Lexus convertible and told the salesman ahead of time that my down payment was needed to be held until the first of the month. He agre I bought a 2010 Lexus convertible and told the salesman ahead of time that my down payment was needed to be held until the first of the month. He agreed to wait the 5 days cor sucfi isn't funds to be in the bank. All I was asked was if. I could send another check since they could not put it through again. Fortunately the check was paid. However the early deposit costed me $105 extra because of the early deposit. I did get a good interest rate and a shorter term loan than expected. Do not count on what most count on dealers to do, honor their commitment to customer or reimbursement for their blunder. I should e joy the car and be a leader to handle the payment but lost my trust in dealers having integrity. More

my leased mks Doug French leased me a car in 2013 - time to trade in and on my paperwork they lied on the mileage of my car which robs me of 5000 miles. Be careful Doug French leased me a car in 2013 - time to trade in and on my paperwork they lied on the mileage of my car which robs me of 5000 miles. Be careful of what you sign since all they do is throw papers at you and say sign. No time to read over. More

Check Electrical System Light On My 2002 Lincoln LS I drove into the service center on Saturday, December 6, 2014 and asked the service folks to check on the Electrical System Light on my 2002 Lincoln L I drove into the service center on Saturday, December 6, 2014 and asked the service folks to check on the Electrical System Light on my 2002 Lincoln LS. I asked them to reset the chip system in case there was just a glitch. They did what I asked and reset the computer .... only to find as I drove away it was still on indicating there may be more of an issue. Well .... I drove down Interstate 480 and the car died and had no power. I called Ganley as I was now stranded on the side of a major freeway and they told me that it probably was an alternator and it would cost me $412.00 plus tax. I asked why they would not just tell me when I was there at the service center and they told me that I did not ask for that. If there is an issue with a car when the customer is there, would you not tell them at that time instead of waiting to hear that the car died and the customer is stranded. Wake up and tell people the truth when they bring in their vehicle. I am extremely disappointed with the way this situation was handled. Then I received no paperwork for what they perceived to do while I was at the dealership. More

I Bought a used car from them took it back for warranty service a couple months later car ran very badly. I told he service people i checked it out and the computer is bad. they said they would check it ou service a couple months later car ran very badly. I told he service people i checked it out and the computer is bad. they said they would check it out. they called talked to my wife and said it was not under warranty because it was a bad gas problem not a computer problem.and it would be 1500 dollars. I told her to call them and tell them we were taking the car to another dealer to diagnose. they said the car couldnt be moved because the gas tank was out of the car. I went with wife to service center and the car was not apart. The service manager insisted that the problem was bad gas and they had pulled a computer from a working taurus and tried it in ours just to make sure it was not the computer. they than told my wife they could drain her full tank of gas and clean the system for $400 my wife agreed against my advise.We got the car back with an almost empty gas tank but it ran perfect. That evening I went to use her car with my key . My key wouldnt start the car because they are coded to the computer that the lyeing service people had changed. after argueing with them the best I did was to get another key made that would work with the new computer. I will never buy or have a car serviced by Ganley. More