Ken Ganley Lincoln Middleburg Heights

Ken Ganley Lincoln in Middleburg Heights is the only place I would do business with for the Lincoln brand in the Greater Cleveland Area. I was initially trying to buy my first Lincoln (had been a loy place I would do business with for the Lincoln brand in the Greater Cleveland Area. I was initially trying to buy my first Lincoln (had been a loyal customer to another brand for about a quarter of a century) from another dealer closer to my home in Westlake. The other dealer tried to take advantage of me. I am widow and feel I was treated unfairly and with extreme unprofessionalism. When the other dealer lied to me and reneged on their offer, coming down on their trade in offer by nearly 10K, I walked away from a deal I had shook on and written a check for, and headed to Ken Ganley Lincoln. Mike Mays worked with me at my pace (quick) to make me a fair deal for the car I wanted. He also explained everything to me about my new car. A few months later, I worked with Fred at KG who purchased my other car from me and made me a fair offer that far exceeded what their competitor offered me. I recently had my new car serviced (oil change and tire rotation and looked ar one other issue I was having) at KG and they did an excellent job and got it done quickly, which is the most important thing for me (and getting my car cleaned too while it is being serviced). Thank you KG. Keep up the excellent customer service and making great cars. I would like to see you bring back the color I wanted to buy that you were out of, ceramic pearl, with a perfect soft touch ebony interior. Although I have come to really love my harbor gray exterior with a black interior, and more importantly, I like the way I am treated at Ken Ganley Lincoln. More

Great vibes, good energy. Definitely enjoyed the experience. Were professional, prompt, and on top off their work. Definitely enjoyed the experience. Were professional, prompt, and on top off their work. More

I asked for my old parts and was told that I would have to buy them back. I already paid for the pairs once why should I have to pay again? No other repair shop charges their customers for their old parts. to buy them back. I already paid for the pairs once why should I have to pay again? No other repair shop charges their customers for their old parts. Additionally, I was not credited all of my reward points to date. More

They were open early and I was able to take my car in and still go to work, they completed the job on the same day and gave me a loaner so I was very pleased with the way they took care of me. still go to work, they completed the job on the same day and gave me a loaner so I was very pleased with the way they took care of me. More

Car was left dirty, they didn’t bother to clean up after themselves. We had them put on aftermarket headlights, but they didn’t hook them up correctly and said it wasn’t their problem to redo them because t themselves. We had them put on aftermarket headlights, but they didn’t hook them up correctly and said it wasn’t their problem to redo them because they worked when they tested them but when it was taken off a lot, they didn’t work properly and told my son they wouldn’t fix it and it’s our problem very unprofessional would not tell people to come here More

Outstanding service from start to finish. Prompt and professional, exceeded my expectations in every way. Prompt and professional, exceeded my expectations in every way. More

Been leasing cars there for years, would not go anywhere else! All employees I’ve encountered are courteous and very knowledgeable on their vehicles Service department rates an A+ Sales A+ John Hurd L else! All employees I’ve encountered are courteous and very knowledgeable on their vehicles Service department rates an A+ Sales A+ John Hurd Laura and Annette/service dept . More

Easy to deal with professional and friendly. The experience was quick and painless. Very pleasant. The experience was quick and painless. Very pleasant. More

Great customer service. Jack made sure my car was fixed right. The result was great. I would recommend this place to anyone without hesitation. Jack made sure my car was fixed right. The result was great. I would recommend this place to anyone without hesitation. More

I came in for an oil change, let me first say that I have a really busy schedule, and when I called they got me in on the same day. I had 13,000 points and I chased my points in and my $85.00 dollar oil a really busy schedule, and when I called they got me in on the same day. I had 13,000 points and I chased my points in and my $85.00 dollar oil change became $22.00 dollars. And when I got to my vehicle, it was nice and clean. And the staff was outstanding. So remember when paying a vehicle, the brand name matters!! Love my Lincoln!! More