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Ken Ganley Lincoln Middleburg Heights

Middleburg Heights, OH

4.7
243 Reviews

6930 Pearl Rd

Middleburg Heights, OH

44130

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Showing 243 reviews

January 17, 2025

They were open early and I was able to take my car in and still go to work, they completed the job on the same day and gave me a loaner so I was very pleased with the way they took care of me. More

by Frank415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura in service
Jan 20, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 14, 2025

Car was left dirty, they didn’t bother to clean up after themselves. We had them put on aftermarket headlights, but they didn’t hook them up correctly and said it wasn’t their problem to redo them because t More

by koukouras50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack
Jan 20, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Steven, the light was not part of the loss on your vehicle. Your insurance company does not pay for diagnosis and installation of parts that are not part of the loss from an accident. We installed the aftermarket light as a courtesy to you. The headlight needs to be diagnosed to find the issue, but that was not covered under your insurance claim. You declined the headlight diagnosis. We have been in touch with the insurance company and assured all authorized repairs were completed correctly. We were prepared to clean your car. However, you instructed our team not to clean your car because you needed it ASAP and would take care of it yourself. We offered for you to come in at another time, convenient to you, to diagnosis your light issue and to clean your car. That offer still stands.

January 09, 2025

Outstanding service from start to finish. Prompt and professional, exceeded my expectations in every way. More

by billewick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mays
Jan 13, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 01, 2025

Been leasing cars there for years, would not go anywhere else! All employees I’ve encountered are courteous and very knowledgeable on their vehicles Service department rates an A+ Sales A+ John Hurd L More

by skygoddess1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hern
Jan 03, 2025 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

December 03, 2024

Easy to deal with professional and friendly. The experience was quick and painless. Very pleasant. More

by dbalcer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hern
Dec 05, 2024 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 03, 2024

Great customer service. Jack made sure my car was fixed right. The result was great. I would recommend this place to anyone without hesitation. More

by Alfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack paletta
Dec 05, 2024 -

Ken Ganley Lincoln Middleburg Heights responded

Hi Alfred, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 25, 2024

I came in for an oil change, let me first say that I have a really busy schedule, and when I called they got me in on the same day. I had 13,000 points and I chased my points in and my $85.00 dollar oil More

by garciaonyx118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Courey Jr.
Nov 27, 2024 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 22, 2024

As I have previously stated, between Laura & Annette, Ganley Lincoln Middleburg Hts are most fortuitous to have them representing this dealership as the patience, understanding, knowledge and kindness is More

by KATHYFURZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura, Annette, Frankie Greene, John Hern
Nov 22, 2024 -

KATHYFURZ responded

As I havepreviously stated, between Laura & Annette, Ganley Lincoln Middleburg Hts are most fortuitous to have them representing this dealership as the patience, understanding, knowledge is 'going beyond the mile' in exemplary customer service and PR. May their dignity & respect come back to them many fold, as in 'Pay It Forward'.

Nov 25, 2024 -

Ken Ganley Lincoln Middleburg Heights responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Lincoln Middleburg Heights! We hope you have a great day!

November 19, 2024

They have good people & work very well ‘I want to refer my friend and relatives to there thank More

by prithi.chhetri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Courey Jr., Fred Aboid, John Hern, Mike Mays, Steven Moyal, Mike Probala, Jeff Stacey, Frank Castro, Tim Kelley, Andrew Blank
Nov 21, 2024 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, thank you so much for the positive review! We hope you have a great day!

November 15, 2024

The staff at Ken Ganley were incredibly professional. I felt no pressure to purchase my new Corsair but the car basically old Itself. The salesman who worked with me, Mike Mays, made the transaction eas More

by jhutchi1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Mays, Steven Moyal
Nov 18, 2024 -

Ken Ganley Lincoln Middleburg Heights responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Lincoln Middleburg Heights. We are always more than happy to assist you if anything else comes up. Take care!

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