Ken Ganley Kia of New Port Richey - Service Center

Steve did a great job Informing me of the status of my car and a very fast service!! Thank you friendly Kia!!! Thank you again. car and a very fast service!! Thank you friendly Kia!!! Thank you again. More

Oil change and inspection of brales front. My appointment for 2:30 pm on March 2nd and I was a little early they quickly took my key and invited me in. I ask for the tech to inspect the front b My appointment for 2:30 pm on March 2nd and I was a little early they quickly took my key and invited me in. I ask for the tech to inspect the front brakes and or steering for a vibration when braking issue and then I went to look at vehicles for a secondary vehicle upgrade. I was through with the sales department by 3:30 and my car was not ready and waiting until after 4:30 pm. I paid my bill at 4:47 at the cashier. Friendly Kia is very Friendly. I won't spend almost 3 hours like this again. I felt worn out. More

PROFESSIONAL KIA CUSTOOMER SERVICE ALWAYS FIND FIRST CLASS SERVICE AT FRIENDLY KIA NEW PORT RICHEY FL. ENTIRE STAFF ALWAYS FRIENDLY. WAITING AREA WITH AMENITIES EXCELLENT. THANK YOU. M ALWAYS FIND FIRST CLASS SERVICE AT FRIENDLY KIA NEW PORT RICHEY FL. ENTIRE STAFF ALWAYS FRIENDLY. WAITING AREA WITH AMENITIES EXCELLENT. THANK YOU. M.C. ROSENSTEIN More

service I always get good service and good pricing over other repair shops. Before my Kia I never took cars to dealership for service as it always cost more. I always get good service and good pricing over other repair shops. Before my Kia I never took cars to dealership for service as it always cost more. I am very happy with Friendly Kia. I am on my 3rd soul and will be trading for another in September or October. More

Great customer service. I have been going to friendly Kia for years. It’s a great dealership from the time you walk into the door. Everyone is courteous and very helpful. for years. It’s a great dealership from the time you walk into the door. Everyone is courteous and very helpful. More

We always are treated with respect and kindness every time we come in, not only from our service advisor but everyone we come in contact with time we come in, not only from our service advisor but everyone we come in contact with More

It was good service. Had a little problem at first but it was explained. The car wash was good but a little spots a remained on car but it was OK. it was explained. The car wash was good but a little spots a remained on car but it was OK. More

I would recommend Kia to everyone. Cody is just a really great helper and a big thanks to Bob also. You all are great there. Thank you Ms Kelly great helper and a big thanks to Bob also. You all are great there. Thank you Ms Kelly More

Brian in auto body was very polite and professional and always Kept my needs firs. They went out of their way to make sure to return my car in an expedient manner. always Kept my needs firs. They went out of their way to make sure to return my car in an expedient manner. More

Im giving five stars because I was told that if i didn't give a five star review with stellar answers, it would look bad on the service advisor. Not only was I told this but I was also given a how-to-guide give a five star review with stellar answers, it would look bad on the service advisor. Not only was I told this but I was also given a how-to-guide on how THEY want me to review them, stapled to my reciept. Because if I don't the advisor could possibly be reprimanded, even if a bad review has absolutely nothing to do with them. This is an AWFUL system. You are essentially peer pressuring your customers into giving good reviews and its absolutely unfair to know any bad response to Friendly Kia in general means potentially I hold someone's job in my hands. Frankly, it's also fairly insulting that you think your customers are stupid enough to need a color-coded how-to on how to give a good review. It should be simple: you do a good job, you get a good review. You do a bad job, ask for honest feedback about how you could improve. The way you evaluate your employees should not be based on the review as a whole. My experience with a possible advisor could be spectacular, while other aspects of my visit could be subpar. By attempting to force customers into good reviews based on fear of hurting an employees job status, you are supremely limiting the feedback you could be getting from customers. More