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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.3
2,226 Reviews

2,226 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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April 03, 2020

Had to wait 2 hours to get my car service for a simple job and the help was really busy and couldn’t help me how I wanted in the past More

by mikevagonew
Recommend Dealer
Yes
Employees Worked With
John Schmidt, Cody Brogdon, Harry Parmar
Apr 06, 2020 -

Ken Ganley Kia of New Port Richey responded

Hi Mike, I'm sorry to hear that you weren't satisfied with your recent visit. We strive to provide excellent service for our guests and it is disappointing to hear that we missed the mark. I will address this feedback with my team so that we can improve going forward. If you would like to discuss any other concerns, please don't hesitate to reach out. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

April 01, 2020

Help came 20,000 miles on our Niro and the 3rd similar problem. Friendly Kia did the first repair and the 3rd repair. It has only been driven back t More

by burban5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Parker service --Was very personal and helpful.
Apr 01, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review. It was our pleasure to help you out here at Friendly Kia. If you need anything else, please don't hesitate to contact us.

March 31, 2020

Service Center The staff are great and go to great lengths to make sure you understand any problems with your vehicle. While waiting the lounge is comfortable, with More

by LESMO104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Apr 01, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave Friendly Kia a five-star review! We are thrilled to hear that you enjoyed the service and amenities at our location and we look forward to working with you in the future!

March 27, 2020

Perfect even in these trying conditions. Friendly was as friendly as usual. With the virus, they made arrangements for customers to be separated, the service was quick and thorough, could no More

by LORDROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Mar 27, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for the five stars! It was our pleasure to work with you and your vehicle here at Friendly Kia. If you ever need anything else, don't hesitate to come back and see us again!

March 27, 2020

Amy went above and beyond to bring me my car so I could get a prescription I needed. She is one in a million. Great people at Friendly Kia!!!!! More

by janlockha6
Recommend Dealer
Yes
Employees Worked With
Amy
Mar 27, 2020 -

Ken Ganley Kia of New Port Richey responded

Thanks for sharing your five-star experience with Amy! At Friendly Kia, our team is committed to providing our guests with excellent service and we're so glad that came true for you. We hope that we get the chance to work with you in the future!

March 27, 2020

I took my Kia Sorrento for a service appointment and a car wash, they did a thorough job. They determined a couple of items that needed to be remedied. Thank you! More

by cfrye77
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 27, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for reviewing Friendly Kia! Customer feedback means so much to us and we're glad to hear that our team took care of you, and your Kia Sorrento. See you next time!

March 26, 2020

I am very grateful for this service team! Cody, Todd, Matt and their technicians. They have always addressed my service needs even when I couldn't duplicate the 'sounds like' noise description. More

by freebird1374
Recommend Dealer
Yes
Employees Worked With
Todd, Matt Parker, Cody Brogdon
Mar 27, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to review Friendly Kia! Cody, Todd, Matt are great and they will appreciate your positive feedback! We hope we get the chance to work with you in the future!

March 25, 2020

Craig London is the best!! I went in to get service done on my 2016 Kia Soul and walked out with with a brand new 2020 Soul because of him. Joe and Skye were both super helpful as well. Thank you all for a More

by sgdgonzalez
Recommend Dealer
Yes
Employees Worked With
Skye Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig London , Joe Dimaggio
Mar 25, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for the 5-star review! We couldn't be happier to hear that Craig, Joe, and Skye all provided the exceptional service that we pride ourselves on at Friendly Kia. Enjoy your 2020 Kia Soul!

March 25, 2020

You guys go above and beyond in the service department. I really appreciate all the staff and the amenities that you provide for waiting customers. More

by flaquaman
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Mar 25, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for the review! Here at Friendly Kia, we strive to go above and beyond expectations for our customers, and it means a lot to hear you say that we hit the mark. We look forward to working with you again sometime!

March 25, 2020

Not happy that the rep tried to up sell me a cabin filter & air filter. I just purchased the car in Dec 2019 and these should have been replaced before it was sold. Also why did he not see I bought car there More

by jfishbaby3
Recommend Dealer
No
Employees Worked With
Do not remember
Apr 10, 2020 -

Ken Ganley Kia of New Port Richey responded

I'm sorry to see that we didn't provide you with a better experience. Our vehicles are inspected prior to being sold, so I am surprised to see this feedback and I will be sure to share your concerns with my team. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

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