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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.3
2,226 Reviews

2,226 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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July 21, 2020

Friendly service they took me in right away car was done in a timely fashion when quoted. All Employees Are very polite and friendly. Keep up the Good Work. More

by cercolano1
Recommend Dealer
Yes
Employees Worked With
Matt Parker
Jul 21, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for trusting the Friendly Kia team to get the job done. We strive to offer every customer with a smooth process to ensure you get back on the road quickly and I am pleased to hear that came true for you!

July 20, 2020

63 Miles later Bought my Kia at Friendly's and was very impressed with their customer service. Recently moved to another county. Tried the new county's Kia dealers More

by loverules1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parker
Jul 20, 2020 -

Ken Ganley Kia of New Port Richey responded

We're honored to have earned your business at Friendly Kia and are so happy to hear that your visits to us always prove to be worthwhile. Our team is dedicated to taking excellent care of guests and we look forward to seeing you next time!

July 20, 2020

Goodjob. everything is done on a timely basis and with great attention to the details. I have not nor did I ever have any complaints about the service. More

by covcap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Jul 20, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for the 5-star review! We are grateful for your business here at Friendly Kia, and we look forward to your next service visit!

July 20, 2020

great experience techs scheduled my appointment easily and in my time frame. rep was very friendly and informative. i received quick and efficient service with no hass More

by cmeissner5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Brogdon
Jul 20, 2020 -

Ken Ganley Kia of New Port Richey responded

This is exactly what we love to hear! Thank you for coming to Friendly Kia for your auto service needs. We are so glad that your recent visit was so easy and we look forward to serving you next time.

July 20, 2020

I have been a patron of Friendly Kia since 2005. They provide excellent service within the sales department (Vince Angelotti is the best) and the service department goes above and beyond to make sure the More

by mcarro12
Recommend Dealer
Yes
Employees Worked With
John Schmidt, Vince Angelotti
Jul 20, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for being a loyal Friendly Kia customer! We really can't thank you enough for trusting us with your business over the last 15 years - wow! We appreciate this kind feedback about Vince and the rest of our team. Hope to see you next time!

July 20, 2020

Went in for service and was treated like family. Their facilities are immaculate and well stocked with creature comforts while you wait. First class operation! More

by Forevershea6986
Recommend Dealer
Yes
Employees Worked With
Vince Angelotti, Cody Brogdon
Jul 20, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for the fantastic feedback about our service and facilities! We are so glad to hear that you enjoyed your visit with us at Friendly Kia.

July 20, 2020

They treat customers amazing! They go above and beyond ! They replaced my windshield and went out of the way to give me a rental car while they were working on that . More

by havokgrl
Recommend Dealer
Yes
Employees Worked With
Otto Villalta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : gene , Ken
Jul 20, 2020 -

Ken Ganley Kia of New Port Richey responded

For you to say that our team goes above and beyond makes us smile! Thank you so much for choosing Friendly Kia. We look forward to working together in the future.

July 20, 2020

Vince was so helpful from my first phone call , he was great! Our part was not going to be available in time for our vacation but Vince called other stores to make sure he got it by Friday so we were able More

by LOV2SING59
Recommend Dealer
Yes
Employees Worked With
Skye Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Borden, John Armstrong, Taylor Colgan, Vince Angelotti, William Taylor, Cody Brogdon
Jul 20, 2020 -

Ken Ganley Kia of New Port Richey responded

It's wonderful to hear that Vince made sure your repairs were completed in time for you to take your trip. Thank you for supporting him with a positive review! If any future issues should arise, the Friendly Kia team will be here to help.

July 18, 2020

Was not impressed how my appointment was handled. Service advisor assigned pawned me off to someone else because he was was eating to start my visit. It went downhill from there. Wrong reasons fo More

by meb42765
Recommend Dealer
Yes
Employees Worked With
No idea who it was
Jul 20, 2020 -

Ken Ganley Kia of New Port Richey responded

We are grateful for your repeat business and I'm so sorry that your recent visit wasn't up to our high standards. There are a number of issues mentioned here and I will speak with my team to better understand why they occurred. I appreciate you allowing us another chance to impress you and would be happy to speak with you as well, so don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

July 18, 2020

POOR EVERYTHING FROM AMOUNT OF TIME TO WORK NOT DONE Arrived early for recall, and remote, said would be hour and half. There for 4 hours. had to return next day due to gas fumes upon using AC, there f More

by juliesboyjag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
UNKNOWN
Aug 05, 2020 -

Ken Ganley Kia of New Port Richey responded

This doesn't sound like the thorough and efficient service I expect from my team, and I will certainly look into what caused the delay here and work to improve our process going forward. I also assure you that we strive for competitive pricing here, and I would be more than willing to discuss your visit with you directly. Please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

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