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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.3
2,226 Reviews

2,226 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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November 02, 2020

Service took a long time, then while it was pouring they left my window down so my car was soaked. I was offered a free detail next time I come in, and am thankful for that. But it was extremely unprofessio More

by popecasey1015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Schmidt, Cody Brogdon, Harry Parmar
Nov 17, 2020 -

Ken Ganley Kia of New Port Richey responded

I sincerely apologize for the mistake here. I will be sure to use this as a learning experience for my team, and we will work to improve our process going forward. We do look forward to your detailing, and we hope that we can make this up to you. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

November 02, 2020

Harry is such a nice person always friendly. Harry always answers my questions. Takes his time getting your needs met. Always a pleasure having helping. More

by missdunedin1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Nov 03, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review! We are so glad you enjoy working with Harry here at Friendly Kia, and we will certainly let him know that you appreciate his help. We look forward to your next visit!

November 02, 2020

The absolute worst to deal with! I have 3 Kia vehicles that I take there for service and there is always an issue of some kind. Not to mention 2-3 hours for an oil change. Probably going to explore my o More

by bradleydanw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
Nov 17, 2020 -

Ken Ganley Kia of New Port Richey responded

Bradley - I assure you that we strive for accommodating service and competitive pricing here, and I'm disappointed that we didn't leave you with that impression. I would be more than willing to speak with you directly about what happened here and see if we can earn back your trust. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

November 02, 2020

I have never had any problems with anyone at Friendly Kia. Everyone is always helpful and friendly. Service department is always helpful and thorough. Thank you. More

by bettyjrobbins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Nov 03, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for taking the time to leave us a review! It is always a pleasure to work with you here at Friendly Kia, and we look forward to your next visit!

November 02, 2020

Mat in service met expectations- friendly, thorough, informative. On time. Clean waiting area. Efficient drop off. Complimentary drinks and snacks are helpful. Easy scheduling. Convenient location on 1 More

by KEVINISGOLFING
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 03, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for the review! It was our pleasure to service your vehicle here at Friendly Kia, and we are so glad you enjoyed our extra amenities as well. If you ever need anything else, don't hesitate to come back and see us again!

November 01, 2020

The service was excellant the car was finished on time. I have been a customer of friendly KIA for several years and several cars. I have not had a problem with any servise. Thanks and keep up the excellan More

by vweeks3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Nov 02, 2020 -

Ken Ganley Kia of New Port Richey responded

Bobby & Violet - Thank you for the review and for being such a loyal customer! It is wonderful to hear that you had a fantastic service experience at Friendly Kia. We appreciate your feedback and are wishing you many safe and happy miles down the road!

October 30, 2020

They listen to the customer. Everyone is a team player at Friendly Kia,. including Mr G.himself. That's Special! Thank you! We are a three Kia household. More

by nero280
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Shambaugh, Vince Angelotti
Oct 30, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to review Friendly Kia! We're thrilled to hear that our team impressed you during your visit and we look forward to working with you next time!

October 29, 2020

Gene Byrd is incredible. He goes up and beyond expectations providing quality service. He truly cares about his customers needs and expectations. He is a great asset to the Friendly KIA team. He h More

by MARCH0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Byrd, Body Shop
Oct 29, 2020 -

Ken Ganley Kia of New Port Richey responded

Thanks for reviewing Friendly Kia and for giving a shout out to Gene! We're grateful for your business and we look forward to working with you in the future!

October 29, 2020

This visit was exceptionally good. Service Manager, Kenan Smiley was my advisor. I'm not sure if he is new, but I could DEFINITELY see more of a difference in coordination and efficiency, than over the past More

by Andrea K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley
Oct 29, 2020 -

Ken Ganley Kia of New Port Richey responded

Andrea, thank you for taking the time to leave us a review! Providing exceptional service is always the goal here at Friendly Kia, and we will certainly let Kenan know that you appreciate his help. We are proud that you've noticed an improvement in our service here, and if you ever need anything else, don't hesitate to come back and see us again!

October 29, 2020

Always good people and the best in every service for my Sorento and when I'm ready I will get a new one from there too. More

by ledge265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Brogdon
Oct 30, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for leaving Friendly Kia a 5-star review! We look forward to seeing you the next time you bring your Kia Sorento in for service!

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