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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.3
2,226 Reviews

2,226 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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November 11, 2020

The workers were very friendly and they were also very helpful they went out of they way to make sure I got all zip needed. More

by carey2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Rothman, Harry Parmar
Nov 12, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you, Carey, for leaving Friendly Kia a review! We are committed to meeting the needs of guests and I am thrilled to hear that you were taken care of. Our team looks forward to working with you next time!

November 10, 2020

I hit something in the road the other day. Took it to gene, who jumped right on it to see the damage. He showed me all the damage i knew was there, and damage i didnt. He was very thorough and had me com More

by snowdonny66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Byrd, Body Shop, Joe Dimaggio, John Armstrong, Vince Angelotti
Nov 10, 2020 -

Ken Ganley Kia of New Port Richey responded

It means a lot to hear that our service stood out to you. We are delighted that Gene could assist with these repairs and get you safely back out on the roads. Thank you for supporting Friendly Kia with a positive review! If any future issues arise, we will be here to help.

November 10, 2020

Always received completed service regardless of appointment or non scheduled appearance for service or updates. Thanks a million and I will always try to answer your surveys promptly. More

by BILLO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Nov 10, 2020 -

Ken Ganley Kia of New Port Richey responded

We truly appreciate your feedback and are so happy to hear that you can depend on our Friendly Kia team for thorough service, every visit. Thank you so much!

November 10, 2020

I'm impressed with friendly Kia workman ship and friendly service the service department informs you about anything while your car is being service. Thank you More

by sh557536
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schmidt
Nov 10, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for trusting Friendly Kia with your vehicle! We're grateful to have earned your trust and we look forward to taking care of you next time!

November 10, 2020

Best dealership ever! Staff is always so friendly and explains everything in ways that I understand what is going on with my car. The best part is their quick service More

by daisyvargas159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schmidt, Cody Brogdon, Harry Parmar
Nov 11, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Friendly Kia, and we look forward to your next visit!

November 10, 2020

I am mostly happy about the service I get at Kia. There was one incident that I wasn't happy with. They never picked my car up for the.wheel alignment. I went else where to have it done. More

by kathyhartling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janee Powell Tavares
Nov 11, 2020 -

Ken Ganley Kia of New Port Richey responded

Kathy - Thank you for reaching out. I sincerely apologize for our mistake here. I understand that you found another provider to handle your wheel alignment, but I will look into why this situation occurred to make sure it doesn't happen again. If there is anything further that I can do to assist you, please give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

November 09, 2020

So friendly and polite. I’ve never had a bad experience with Friendly KIA You guys make a woman feel comfortable unlike most car service places. Thank you!!!! More

by gflabbi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toddee Englehart
Nov 09, 2020 -

Ken Ganley Kia of New Port Richey responded

It's so important that our guests feel comfortable during their visits so we are delighted to see this feedback. Thank you for being a great Friendly Kia customer!

November 09, 2020

This is the best place to have your vehicle serviced. Best friendly people. Caring professionals. Willing to work with you and meet your needs. Thanks. More

by dan.bergen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt.
Nov 09, 2020 -

Ken Ganley Kia of New Port Richey responded

Thank you, Dan, for trusting Friendly Kia with your vehicle. We're proud to have earned your support and we look forward to taking care of you in the future!

November 09, 2020

I brought my Kia Sorento in for service because water was dripping on the front passenger floor. They told me the entire dashboard would have to be taken apart to fix the problem. The cost: $4,200.00 and not More

by Bobfortney63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Schmidt, Cody Brogdon, Harry Parmar
Dec 01, 2020 -

Ken Ganley Kia of New Port Richey responded

Bob - This is a concerning review to read, and I would like to speak with you directly about what happened here. We strive to provide accommodating service at a competitive price, and it sounds like there may have been a miscommunication here regarding the diagnostic or required maintenance. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

November 09, 2020

Would have given 5 stars but had a couple of issues. First was I was told that all I had to do was tell the service person that I needed to have some stains removed from the seats. Not the case More

by jsalvat1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't recall
Nov 11, 2020 -

Ken Ganley Kia of New Port Richey responded

I'm sorry to hear that we didn't earn your five stars and I appreciate you taking the time to share this feedback. We will use your review to improve our processes. Please call me directly if there is anything that I can do to assist you. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

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