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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.4
2,251 Reviews

2,251 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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January 14, 2021

I can’t complete the review since I don’t know the receptionists name or recognize it as familiar. Without this name, your survey will not complete. Harry was my service manager and I was very pleased More

by skybird.924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Suiters, Harry Parmar
Jan 14, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for your feedback! We are glad to see these kind words about Harry, Craig, and the receptionist you worked with. Our team at Friendly Kia appreciates you trusting us with your auto service needs.

January 13, 2021

They live up to their name (friendly). I have been driving for over 70 years and they are the best! I highly recommend them for both sales and service. More

by moconnor05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skye Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Walsh, Diane Borden, John Schmidt, Matt Cogswell, Cody Brogdon, Harry Parmar
Jan 14, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to review us! We strive to deliver a seamless customer experience, and it is wonderful to hear that this has been reflected in your time working with us. Safe travels, and we hope to see you back at Friendly Kia!

January 13, 2021

When my battery died I called Keenan Smiley and he was able to get my car in the next day. Within a reasonable amount of time my car wasn't only finished but returned to me freshly washed. I've never More

by jtraddi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schmidt
Jan 14, 2021 -

Ken Ganley Kia of New Port Richey responded

We're so glad we were able to help you out in a pinch, Joe! It's wonderful to hear that Keena and the rest of our service team took such good care of you and your car. We're so grateful to have you as a loyal Friendly Kia customer - thank you for coming to us for your battery repairs!

January 13, 2021

Took 2.5 hours for oil change to which I had an appt.and on top of that stating my battery is low an new needed for 245.00 I went an got 2nd option and battery is good to which I saw with my own eyes on the More

by blaflah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harry Parmar
Jan 28, 2021 -

Ken Ganley Kia of New Port Richey responded

I'm concerned to see this feedback, as it is never our intention to mislead or inconvenience our customers. I'd appreciate the chance to speak with you directly so I can learn more about what happened here. Would you please consider giving me a call when you have a moment? Thank you, Gene Byrd - Fixed Operations Director - 727-569-1929

January 12, 2021

Everyone was pleasant and the service was done in a timely manner. My service agreements were honored and the complimentary car wash and vacuum was prefect. Thank you friendly Kia. Hope this level of More

by lisaaruvelas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot
Jan 13, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for giving Friendly Kia your business and recognizing the dedication of our team! It was our pleasure to assist you and we look forward to welcoming you back for top-notch service in the future. Have a wonderful day!

January 11, 2021

Always friendly, Always professional and my car always is cleaner on my way home! I love friendly Kia,they are the best! Wouldn't go anywhere else! More

by thecripster4doc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schmidt, Cody Brogdon
Jan 11, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for your loyal business and excellent feedback! We are grateful to have you as a Friendly Kia customer and look forward to welcoming you back next time.

January 11, 2021

Well it’s been the second time in to have my steering (ratcheting) issue looked at and as soon as I left it was still ratcheting causing me to over correct going down the road. I told them I was going on More

by rsmith761
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Schmidt, Cody Brogdon
Jan 26, 2021 -

Ken Ganley Kia of New Port Richey responded

This is a concerning review to read. Customer safety is our number one priority here, and I would certainly like to speak with you directly and ensure we get this steering wheel issue resolved for you. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

January 11, 2021

My visit was awesome!! everyone was extremely nice (no pun intended) & friendly. I however was not happy that my headlights were taken off auto. That More

by jjkamano12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Schmidt, Cody Brogdon, Harry Parmar
Jan 13, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for posting about your recent service visit to Friendly Kia. I'm so happy to hear that you enjoyed working with our team, although I sincerely apologize for your headlights. I will pass this feedback along to the right people. Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

January 11, 2021

Hardev was awesome I got my oil change and tire aligned and was out in no time, thanks friendly Kia I’ll be back in 6 months More

by REGWASH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Jan 11, 2021 -

Ken Ganley Kia of New Port Richey responded

We're so grateful to have you as a loyal customer! It's wonderful to hear that Hardev took such good care of you and your vehicle. Thank you for coming to Friendly Kia for your oil change and tire alignment!

January 11, 2021

Everyone was very friendly and accommodating - I received great service and am well pleased!☺- The guy who checked me in first was polite and also the young guy who wrote up the work detail! Sorry I'm terrib More

by doesnothave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember names of 2 guys who checked me in and wrote it up, Kenan Smiley
Jan 11, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for the kind review! We are proud to have earned your support and happy to hear that you had such an excellent experience working with Kenan and the team. Drive safely, and we hope to earn your business again at Friendly Kia!

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