Ken Ganley Kia of New Port Richey - Service Center

The service people are always friendly and helpful, however I always get overcharged or have a fee thrown in that I was unaware of. My most recent visit I went for my 30k maintenance which I was told w however I always get overcharged or have a fee thrown in that I was unaware of. My most recent visit I went for my 30k maintenance which I was told would be $180 and I even confirmed it beforehand. Somehow my bill came out to almost $350 and I had to speak up and get it fixed. I never do this and usually I just let it go but it happens every time I go, when I go for an oil change my bill is always almost $100. I’ve bought two cars from this location and never gotten my “complimentary first oil change” they advertise either. I think I’m going to start getting my work done elsewhere. The employees from the salesmen to the service staff are very good at what they do and handled my situation well, but I believe the management has some things to fix regarding communication and prices. Janee helped me sort everything out and was very understanding of the situation. More

The staff were very nice and helpful. Not at all what I expected I do my own work do to the fact I have been burned in the pas however work was under warrantee. Because Jennee was so nice i decided to purc expected I do my own work do to the fact I have been burned in the pas however work was under warrantee. Because Jennee was so nice i decided to purchase a spare tire kit rather than go to the junk yard. Verry good person even if i miss spelled her name More

Came in for an oil change, tire rotation and to fix my Radio in my 2019 Kia Rio. I explained what the radio was doing and I was told that the technician couldn't do anything because I needed to show then Radio in my 2019 Kia Rio. I explained what the radio was doing and I was told that the technician couldn't do anything because I needed to show then what it was doing. Like taken a photo of the problem. The problem happens when I'm driving. My radio screen goes black and then the KIA sign comes up but the radio still keeps playing. I explained this has happened several times and twice when heading to Mulberry Florida. How am I suppose to take a picture of this problem when I'm driving. By the time I stop the car to take a picture its already back to the radio channels. I just can't believe I was told to take a picture of this. My problem was not resolve. Also was told a technician could drive with me and see if it happens. This doesn't happen everytime I drive my car. So my radio wasn't fixed. More

Verry nice people know there jobs good thank you.wait on you fast and know there jobs by and have good day for now buy you fast and know there jobs by and have good day for now buy More

Oil change used to be 30 minutes now it’s 1 1/2 hours this needs to be looked at or your going to loose business this needs to be looked at or your going to loose business More

Most people despise going to car dealerships for anything, this dealership is not like that. They treat you like a family member and make sure that everything is done correctly. anything, this dealership is not like that. They treat you like a family member and make sure that everything is done correctly. More

Very satisfied with the service.Everyone I dealt with Very satisfied with the service.Everyone I dealt with was ready to assist in my needs.Overall I was satisfied with my experience.I don’t see why you Very satisfied with the service.Everyone I dealt with was ready to assist in my needs.Overall I was satisfied with my experience.I don’t see why you have to write 25 words that’s ridiculous More

Quick and efficent service. Attentipn to covid protocols and comfortable waiting area with refreshments available free of charge. The car was washed and returned ready to pull out of the lot. They escorted and comfortable waiting area with refreshments available free of charge. The car was washed and returned ready to pull out of the lot. They escorted me to the car and I was very satisfied. More

Dropping my car off for service was simple and quick. Mike kept me informed of the progress and clearly explained what needed to be fixed and why. Mike kept me informed of the progress and clearly explained what needed to be fixed and why. More

Henry was a great,help. Service done to my Kia was done,in a timely matter. I was,offered a car during the time of repair. done,in a timely matter. I was,offered a car during the time of repair. More