Ken Ganley Kia of New Port Richey - Service Center

I have been working with Frendly Kia for over 8 years and purchased cars from them both corporately and personally. Good to work with and fair. purchased cars from them both corporately and personally. Good to work with and fair. More

The customer service rep was friendly, courteous and knowledgeable. Service was completed in a timely manner. Waiting area was adequate. Snacks and water were available. knowledgeable. Service was completed in a timely manner. Waiting area was adequate. Snacks and water were available. More

My experience and experiences with Friendly Kia's Service departent have been excellent. I have never had any issues and everyone is always friendly and courteous. departent have been excellent. I have never had any issues and everyone is always friendly and courteous. More

Service department was great, had a home link mirror and cargo cover installed. My loaner car was ready to go and the service was completed in a couple of hours. cargo cover installed. My loaner car was ready to go and the service was completed in a couple of hours. More

We wait a long time and no one told me that my car was ready. My son had to go outside and see that my car was parked. Other than that, the lady was very respectful and nice to us. Thank you. ready. My son had to go outside and see that my car was parked. Other than that, the lady was very respectful and nice to us. Thank you. More

I feel like my concern wasn't taken seriously. Felt brushed off EVEN AFTER showing a video of my speaker lights coming on when the switch is set to OFF. Evidently this isn't good enough. This is ridicu brushed off EVEN AFTER showing a video of my speaker lights coming on when the switch is set to OFF. Evidently this isn't good enough. This is ridiculous! What's even more ridiculous is that I was told to "swing by" when it happens. I LIVE AN HOUR AWAY FROM THE DEALERSHIP! I will submit a complaint daily until this issue is fixed. Try me! I will also file a complaint with NHTSA as this is a safety issue when there is a short with the switch! More

Quick, easy, and more than affordable. Luckily had a warranty that covered a lot of the cost. Great dealership - Janae was incredibly friendly and down to earth; made the repair process as relaxing as p warranty that covered a lot of the cost. Great dealership - Janae was incredibly friendly and down to earth; made the repair process as relaxing as possible. More

The staff was curious. Matt was my guy that took my car. I was there for a hour and a half when I went to ask what's taking so long I saw my car being taken back to be fixed. I was upset. I finally got out I was there for a hour and a half when I went to ask what's taking so long I saw my car being taken back to be fixed. I was upset. I finally got out of there after 3hours . All it needed was a senser. Staff is great but service time is not so great. More

I guess my answer would be it depends. The first visit with a recalled engine. Great customer service and attention to details. Customer service should be a top priority and small things matter. First tim with a recalled engine. Great customer service and attention to details. Customer service should be a top priority and small things matter. First time there strong communication and attentive to the needs of customer. Small things matter and especially when it comes to customer experience. . Example picked my car up it was filthy from sitting by main road. There is literally a car wash - free car washes for life with Kia purchase. There were so many young men hanging around a nice thank you for being a loyal Kia customer and take the car through car wash. It’s the over and beyond that will keep customers coming and business thriving. I still didn’t get a understanding of what was wrong or could go wrong with my vehicle. A couple minutes to explain what the issues are would have made a difference. I have bought 2 Kias from your dealership and not asking For the red carpet treatment. Just great communication and customer service to the people that matter. More

All of the staff as friendly Kia is excellent every time I go there I am being treated in a very special way I would recommend service Kia to everyone I go there I am being treated in a very special way I would recommend service Kia to everyone More