Back

Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.6
2,320 Reviews

2,320 Reviews of Ken Ganley Kia of New Port Richey - Service Center

Sort by
April 29, 2021

Very happy with my purchase. Staff was very friendly and helpful. My car was done timely. It was washed, vacuumed, and looked as it was a brand new cat. Very pleased with every detail. More

by djjazz357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Gillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Parmar, Tom Smith
Apr 29, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to share! Hearing that you had such a successful service experience working with us made our day. Drive safely, and we hope to earn your business again at Friendly Kia!

April 29, 2021

I called as my driver's side headlight went out and it was a Saturday, Saturdays are very busy, they told me to come down, I was in and out in an hour and a half. They are always so happy and friendly, To More

by lilme65xx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Englehart
Apr 29, 2021 -

Ken Ganley Kia of New Port Richey responded

We are so happy we could help! Thank you for choosing Friendly Kia and highlighting Todee's great work. We hope to welcome you back for your future service needs!

April 28, 2021

Service was quick. Rep Harry kept me informed with what they were doing and time. Check out was also very personable. Keep it up everyone. More

by nsvelez71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Apr 28, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Friendly Kia, and we will certainly let Harry know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 28, 2021

Service dept woman rep was condescending and rude.wait time was long.did not fully explain seemed too busy to take the time to explain More

by notgiven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janee Powell-Tavares
Apr 28, 2021 -

Ken Ganley Kia of New Port Richey responded

I am sorry to hear that you did not have a better experience working with us. We strive to deliver seamless and efficient service, and it is disappointing to hear that my team left the wrong impression. I assure you that I will look into your situation immediately to see that this feedback is properly addressed. Lastly, if there is anything more I can do to improve your visit, please do not hesitate to give me a call directly. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

April 28, 2021

The service writer was curious & professional. My vehicle needed a recall update on the ECM, the Rt rear wheel speed sensor was bad and replaced under warranty and I had all 4 tires replaced. Being an ASE Ma More

by yama540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vargas & Ryan Galen
Apr 29, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your recall here at Friendly Kia, and we will certainly let our team know that you appreciate their help. It means a lot to hear from you that we provided the exceptional service we strive for here, and if you ever need anything else, don't hesitate to come back and see us again!

April 28, 2021

Service was great just not liking being there for 6 hours. Next time I will take an Uber home and come back. Everyone is usually friendly. More

by missdunedi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley, Harry Parmar
Apr 29, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient service, and I will be sure to share this with my team to ensure that we improve our speed and communication going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call! Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

April 28, 2021

Always dependable...one visit and that's it! I have been to other dealers that will try to add areas of service that aren't really necessary. NOT at Friendly Kia! More

by Cem Maier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Byrd
Apr 29, 2021 -

Ken Ganley Kia of New Port Richey responded

Cem - We appreciate your business and your trust in our team. Thank you from all of us at Friendly Kia and safe travels until we see you next!

April 28, 2021

Had just left dealership after getting services done ,was driving and noticed the hood moving up and down I pulled into a store parking lot and yup! They didn't close my hood all the way I was thinking of c More

by jasminev1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar, Gene Byrd
Apr 29, 2021 -

Ken Ganley Kia of New Port Richey responded

Jasmine - Thank you for reaching out. We want our customers to feel confident in the work we do and I'm so sorry that we didn't close your hood. I also apologize for any confusion this email caused. I appreciate this feedback, and if there is anything that I can do to help you, please don't hesitate to give me a call. Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

April 27, 2021

They sanitized my air conditioner and ever since then my car has smelled badly like I’ve put 3 air fresheners in my car just so I can drive it and tolerate the smell .... the guys are awesome but my car sme More

by sheresafaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley, Harry Parmar, Gene Byrd, Matt Parker, Michael Miley, Janee Powell-Tavares, Todd Englehart
Apr 27, 2021 -

Ken Ganley Kia of New Port Richey responded

This review is a bit concerning to read, and I would certainly like to speak with you directly about the smell to see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

April 27, 2021

Thanks for asking. Your service was excellent. Keep up the good work. I own 2 KIA automobiles and highly recommend them. Sincerely Calvin Clay Vickers More

by clayvickers624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember his name. By I assure you he was great
Apr 28, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Friendly Kia, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

...
22
...