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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.6
2,301 Reviews

2,301 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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June 17, 2025

I’ve been dealing with Tiffany for awhile she is Fantastic I always look at cars to get steps all the sales people r Great to that’s why I always come back especially for cappuccino and donuts More

by Harrisi solomon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany service
Jun 19, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for the kind words! We're thrilled to hear that Tiffany continues to take great care of you—she truly is fantastic! And we love that you enjoy checking out the cars and our cappuccino and donuts… definitely the sweet perks of stopping by! We appreciate your continued loyalty and can’t wait to welcome you back again soon!

June 17, 2025

They keep you updated during the appointment and work within the timeframe they provide. Friendly staff from start to finish More

by Kat59115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Labate
Jun 19, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great feedback! We’re so glad to hear that our team kept you informed and delivered on time. Providing friendly, reliable service is what we strive for, and it’s wonderful to know you had a positive experience from start to finish. We appreciate your support and look forward to serving you again!

June 16, 2025

They are always friendly and today they were very quick to get the work done. More

by pattygonzalez519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Linderman
Jun 17, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great review! We're glad to hear that our team was both friendly and efficient during your visit. We appreciate your continued support and look forward to seeing you again next time! 🚗😊

June 15, 2025

Beautiful location, great inventory, great sales team, excellent service department.first Class customer service numerous financial options. More

by Ronnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellie Otero- Excellent
Jun 17, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the amazing review! We’re so glad you enjoyed our location, inventory, and team across the board. Providing first-class customer service and flexible financing options is what we strive for every day. We truly appreciate your support and look forward to seeing you again! 🚗🌟

June 12, 2025

Excellent service advisor. Clean and polite dealership. Service was quick and thorough. I would highly recommend it based on my experience. More

by abossone51
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jun 14, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for the kind words and recommendation! We're so glad to hear you had a positive experience with our service advisor and that everything was handled quickly and thoroughly. We appreciate your trust and look forward to seeing you again in the future! 🚗👍

June 11, 2025

I was there for maintenance and 24000 mile service. The service was conducted and performed according to schedule. More

by lonice1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
Jun 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for your review! We're glad to hear your 24,000-mile service was completed on schedule and met your expectations. We appreciate you trusting us with your vehicle's maintenance and look forward to seeing you at your next service visit! 🚗🔧

June 11, 2025

I feel confidence when I work with Brad Russ in the service department. He is friendly, attentive, and he really listens. He keeps me up to date on which services my car needs. More importantly, he More

by zitagustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Russ
Jun 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for your thoughtful review! We’re thrilled to hear that Brad Russ has earned your confidence and trust. His honesty, attentiveness, and commitment to keeping you informed are exactly what we strive for in our service department. We’re lucky to have him on our team and even luckier to have customers like you. We look forward to continuing to care for your vehicle for many miles to come! 🚗👏

June 10, 2025

Friendly, prompt, spacious waiting area, clean facilities, knowledgeable people, comfortable furniture, did work in the time they had estimsted. More

by Johnerd8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel DeAlmeida
Jun 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for the great feedback! We're happy to hear that you had a comfortable and efficient visit. Providing a clean, welcoming space and sticking to our time estimates are top priorities for us. We appreciate your kind words and look forward to seeing you again! 🚗😊

June 10, 2025

I bought a new car at a different dealership and they said I had 3 free oil changes. I called this dealership beforehand and gave them my information to set up the appointment. Whoever I spoke to tol More

by Oner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Najuch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you for sharing your experience—we truly apologize for the confusion and frustration it caused. We understand how important clear communication is, and we're sorry that the information you were given over the phone did not match what happened in store. Please know that we are addressing this internally and will be speaking with all team members involved to ensure everyone is aligned and properly informed moving forward. As a privately owned dealership, we are not required to honor offers or service agreements made by other dealerships. That said, the situation should have been communicated to you more clearly before your visit, and for that, we sincerely apologize. We appreciate your feedback—it helps us improve, and we hope you’ll consider giving us another opportunity to provide a better experience in the future.

June 10, 2025

I have always had a great experience with Ken Ganley Kia. They are always friendly and helpful. Everyone always has a smile and ready to give great customer service. More

by djinterlandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
Jun 13, 2025 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for your kind words and continued support! We're thrilled to hear that you've consistently had great experiences with us. Our team takes pride in creating a welcoming and helpful environment, and it's wonderful to know that shines through. We truly appreciate you being part of the Ken Ganley Kia family! 😊🚗