Ken Ganley Kia of New Port Richey - Service Center

Ken Ganley Kia of New Port Richey responded

Sarah - I'm sorry to hear that you are still experiencing difficulties with your check engine light, and I would be more than willing to speak with you directly about this to see what more we can do to assist you. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Gene Byrd - Fixed Operations Director - (813) 376-8235

Ken Ganley Kia of New Port Richey responded

Caroline, we are thrilled that you were so well taken care of by our team. Thank you for choosing Friendly Kia and taking the time to share your feedback. We hope to welcome you back for your future services!

Ken Ganley Kia of New Port Richey responded

Jana, it is very disappointing to hear that you didn't have a more positive experience with our team. We strive for top-notch service and even better customer care, so I apologize that this wasn't better reflected during your time working with us. I will share your feedback with the right people and address these issues moving forward. If there is anything else I can do to assist you, please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

Ken Ganley Kia of New Port Richey responded

We are delighted that Henry delivered such attentive, communicative service! Thank you for trusting Friendly Kia with your business and your vehicle. Safe travels until we see you next!

Ken Ganley Kia of New Port Richey responded

We are thrilled that you felt so welcome and well taken care of during your recent visit! Thank you for trusting Friendly Kia with your business, it was a pleasure to assist you. Safe travels until we see you next!

Ken Ganley Kia of New Port Richey responded

Thank you for choosing Friendly Kia and taking the time to recommend our team so highly! It is terrific to hear that you are always so well taken care of and we look forward to welcoming you back next time. Safe travels!

Ken Ganley Kia of New Port Richey responded

Thank you for trusting us to get the job done! We look forward to seeing you at Friendly Kia the next time you bring your vehicle in for service!

Ken Ganley Kia of New Port Richey responded

This review is very disappointing to receive. We want the most for our guests, and it is concerning to hear that this has not been better reflected in your time working with us. I assure you that we will keep this feedback in mind moving forward. We are currently under construction which hopefully will alleviate all your facility concerns. We have grown because of outstanding customer service, and the new facility will be a big plus for customers and employees. I need further information from you to address individual employee attitudes. I understand that we have lost your business, but if there is anything more I can do to assist you or improve your experience, please do not hesitate to give me a call directly at the cell number listed below. Thank you, John Gilliss - Owner - 727-877-3368 cell 727-641-3930.

scanman43 responded

John, I have purchased 3 vehicles at your dealership and have been very happy with all 3 of them. I will disagree with you that your growth has been due to customer service. I believe the Kia product sells itself and is an outstanding value. I have had a drunk sales rep that was sent home in the middle of one deal. A prior Service Manager who was so unprofessional and devious it almost ended up in a fist fight. Condescending service advisors who act as if you are bothering them when you ask a question or point out an issue. One was also on his cell phone with his girlfriend while walking my wife out to her car when she was picking it up, delaying her departure while he finished the personal call. We have also used your car wash many times and have always been very happy with the results. Ironically, whenever we have it washed when it is in for service it is never done well at all. We even pay extra for the gold service and the car is not even vacuumed. It is obvious that when you are at the car wash with your vehicle and tipping the attendants, the work is outstanding. When a car is brought over from the service department for washing it is a horrible result. Also, regarding your new facility construction, I would strongly suggest you keep it clean. One of the biggest problems with your current facility is that it is often filthy, specifically the restrooms. They are horrendous every time I am there. I have given you personally some feedback over the years of my experiences there in an honest effort to help. While there have been some improvements in personnel it is clear that there is a long way to go and frankly I am done waiting for results and have come to the conclusion that your staff just does not know how to make the necessary improvements or they do not care. Either way, my wife and I will no longer be subject to the treatment we have received from your staff.

Ken Ganley Kia of New Port Richey responded

Thank you for the review! It is always a pleasure to assist you here at Friendly Kia, and it means a lot to know that you enjoy working with us. We look forward to your next visit!

dorrasbow17 responded

Thank you !

Ken Ganley Kia of New Port Richey responded

Thank you for trusting Friendly Kia to get the job done!