Back

Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.4
2,225 Reviews

2,225 Reviews of Ken Ganley Kia of New Port Richey - Service Center

Sort by
May 10, 2021

When I called to check my vehicle after 6 hours after the scheduled appointment. The service person handling the job didn’t know where the mechanic was ,if parts were still needed , or if my car was even rea More

by marcnierengarten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
May 26, 2021 -

Ken Ganley Kia of New Port Richey responded

Marc - This is a disappointing review to read, and it doesn't sound like the knowledgeable and accommodating service we pride ourselves on here. I would be more than willing to speak with you directly about what happened and ensure that we address this with the appropriate personnel. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

May 10, 2021

Long time customer. Never disappointed with my service. This last time was no exception. Friendly kia continues to serve the customers and the communit in a professional manner. More

by tlangone1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parker
May 10, 2021 -

Ken Ganley Kia of New Port Richey responded

We appreciate your kind feedback and are so grateful to have earned your repeat business here at Friendly Kia. It is truly a pleasure to serve you! Drive safe and see you next time!

May 10, 2021

Everyone was absolutely great! Was on time when they said it should be ready. Made sure to check if I had recalls . Thank you for all you did More

by wink488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Englehart
May 10, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great review! We strive to deliver a seamless service experience, and it means a lot to hear that you are so confident in our team to get the job done. Drive safely, and we hope to see you again at Friendly Kia!

May 07, 2021

Friendly Kia has very reasonable pricing for its services. The work was completed on a timely basis. I recommend the service department to anyone considering it. More

by MFHOFFMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parker
May 07, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for the great review! Hearing that you had such a successful experience working with the Friendly Kia team made our day. Drive safely, and we hope to see you again down the road!

May 05, 2021

Our most important complaint is your information on our vehicle isn’t getting communicated to the Kia company very fast, as we would like to get back to mi. Soon! More

by LLNASH4545
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Gene Byrd
May 19, 2021 -

Ken Ganley Kia of New Port Richey responded

I am sorry for the lack of effective communication on our end. We expect a higher level of service and care than you are describing, so it is disappointing to read this feedback. I would like to ensure that your concerns are addressed as quickly as possible, so I would appreciate the opportunity to discuss this together. I will look for your contact information, but please feel free to give me a call as well. Thank you, John Gilliss - Owner - 727-641-3930

May 05, 2021

Easy in and easy out. What more can you ask for? Staff all helpful and courteous. Unfortunately I can’t remember anyone’s name but I was just there for a routine oil change More

by deendee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley
May 05, 2021 -

Ken Ganley Kia of New Port Richey responded

It was our pleasure to assist you with efficient, top-notch service! Thank you for choosing Friendly Kia and taking the time to share your experience. We hope to see you again!

May 03, 2021

Went for my first oil change after buying a 2021 Kia Sorento. Everyone was really great. I work during the week and was only able to get it in on the weekend. The service department was really great abo More

by LPancoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley, Harry Parmar, Gene Byrd, Matt Parker, Michael Miley, Janee Powell-Tavares, Todd Englehart
May 03, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to review us! We strive to deliver a seamless and efficient service experience for our guests, and hearing that this was reflected in your time working with the Friendly Kia team made our day. Drive safely in your new 2021 Kia Sorento, and we hope to see you again down the road!

May 03, 2021

Friendly employee's,always helpful and polite. Appointment was at 1:30 and they were on time.Car was fixed and returned clean and washed within a timely manor. More

by floatnurse55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley
May 03, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking time to post about your recent service visit! We love to hear that you drove home from Friendly Kia in a freshly washed vehicle. Have a great week!

May 02, 2021

I would definitely recommend Kia Service. Friendly and professional. If a new car buyer, as I was 2 3/4 yrs ago they are great. Courteous and worked endlessly to obtain financing. However, unfortunately, More

by donnamariechrzan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Kipping
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janee Powell-Tavares
May 03, 2021 -

Ken Ganley Kia of New Port Richey responded

Donna - I am a bit disappointed to see this review. It is always the goal here to find a vehicle that meets our customer's needs, and I'm sorry that we were unable to make that happen for you during your most recent visit. I would be more than willing to speak with you about this directly and see what more we can do to assist you. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

April 30, 2021

Great service. Could not ask for more!! They went out if their way to make my service so easy for me. Thank you for accomodating my needs!! More

by CAROLANNIE24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
Apr 30, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Friendly Kia team. Drive safely, and we hope to see you again down the road!

...
11
...