Ken Ganley Kia of New Port Richey - Service Center

Unwillingness to correct issue When I took my car in for my 90,000 mile oil change I told them I was having trouble with my car burning oil. They advised me they could do an oil con When I took my car in for my 90,000 mile oil change I told them I was having trouble with my car burning oil. They advised me they could do an oil consumption test and that I should bring my car back after I had 3000 miles on it. I made the appointment, took my car in and left it. After only a day I was contacted and advised that my car is burning oil due to high mileage. This is a total crock because I have never had an issue with my car before. I also mentioned that my voice activation is not working on my car and was told there was nothing that could be done to help correct that issue either. At this point it looks like they are just trying to get by until the warranty expires and I will have to pay out-of-pocket for these repairs. I’ve never had an issue like this with KIA before and I’m very disappointed in the service I received. More

Quick and easy! We had a recall on our new car and came in to get it fixed. We were out of there in less than an hour with the work completed. Great staff and great c We had a recall on our new car and came in to get it fixed. We were out of there in less than an hour with the work completed. Great staff and great communication! More

Service Todd took great and efficient care of my car . He explained everything very well also. Granted my car was very dirty and the wash job was great but I Todd took great and efficient care of my car . He explained everything very well also. Granted my car was very dirty and the wash job was great but I was very unhappy with the inside care , the windows were still dirty and streaked and the console and dash were not cleaned . I asked for the full detail to be done . I hate to complain and the previous cleaning I had there was perfect . More

Service review The service personal was great. The sevice man asked me if I wanted my car wash. He was very polite. I thank him for being a gentleman. The service personal was great. The sevice man asked me if I wanted my car wash. He was very polite. I thank him for being a gentleman. More

Great Service Was in and out in less than 1/2 an hour for a software update. Can't ask for better service than that!!! Thank You!!! Was in and out in less than 1/2 an hour for a software update. Can't ask for better service than that!!! Thank You!!! More

Perfect I had to bring my Kia in for a recall.I had my 3 year grandson...he had the best time playing in the LITTLE Kia in the showroom. My service was quick. I had to bring my Kia in for a recall.I had my 3 year grandson...he had the best time playing in the LITTLE Kia in the showroom. My service was quick..and the employee even found me in the show room to go over my paperwork☺ More

Helpful and professional. I met Harry in the service department and he was so nice. I must have messed up my service reservation, but he didn’t skip a beat, he wrote my order u I met Harry in the service department and he was so nice. I must have messed up my service reservation, but he didn’t skip a beat, he wrote my order up and got me in. He was very helpful and professional. I would not hesitate going back. I also visited the parts department and met Deanna. She helped me find something I was looking for and ordered it for me. Fantastic attitude, and after meeting gruff, dismissive people at other dealerships, it was awesome. In fact, every employee I spoke with while getting my car serviced was so helpful and pleasant to interact with. More

Took care of everything They not only got my vehicle started on my scheduled time, they did an additional upgrade. Gave the car back upgraded, washed and vacuumed. Took a b They not only got my vehicle started on my scheduled time, they did an additional upgrade. Gave the car back upgraded, washed and vacuumed. Took a bit longer, but they 2 upgrades and cleaned the car. More

It was a pleasure 😀 I was taken care of as soon as I pulled up I received a text when my car was to be completed that’s great I was taken care of as soon as I pulled up I received a text when my car was to be completed that’s great More

Great Service at the Service Department Greeted with a professional friendly Service Person. Was told it would be about an hour and 15 minutes to change the oil, rotate tires, and wash the Greeted with a professional friendly Service Person. Was told it would be about an hour and 15 minutes to change the oil, rotate tires, and wash the vehicle. It was precisely that. Again met with the same professional friendly service when checking out. More