Ken Ganley Kia of New Port Richey - Service Center

Beyond expectiations. The Service advisor, Steve greeted me on arrival and immediately had my car attended to. As a person who is reliant on supplemental oxygen, and havin The Service advisor, Steve greeted me on arrival and immediately had my car attended to. As a person who is reliant on supplemental oxygen, and having experienced unexplained delays at other dealerships, I pleasantly surprised with the attention afforded me, and the updates on the vehicles progress. As I drive very infrequently (19000 Miles in 4 years), It was not unexpected that I might have some additional work on my 2016 Kia Optima. Steve explained, due to the infrequency of use, the tires, had sufficient tread, however, the sidewalls had been attacked by the sun and suffered some form of detrition. It was suggested that I should look into replacing the tires later, however he did recommend a tire rotation, witch I opted to have done. I had, I thought, my supplemental oxygen would hold out for this visit, however, it was not cooperative and it was approaching the replacement stage, I live downtown NPR I asked abut lift home so that I could attend to my oxygen needs. Steve with the approval of his service manager, Mr. Matt, a loner car was supplied, and they informed me they would return my car to me, and pick up the loaner car. This service was beyond expectations , I would highly recommend the Kia Service Team for being the best, Thank You for a job well done, Frank Justin. More

I was taken care of by the agent they took care of my car actually gave me a little training on how to fix my speakers and my tweeters also show me how to use the cruise control and all the other gadgets on actually gave me a little training on how to fix my speakers and my tweeters also show me how to use the cruise control and all the other gadgets on my car I was very happy with the help and they were very courteous to me I plan on going back when I want to upgrade my Kia to the Nokia 2020 maybe 2021maybe 2022 I was very happy with the service thank you Kia thank you friendly Kia More

Great experience. Matt was prompt. Kept me up to date on process and delivered on time. He also explained the problem and the cure. Great. process and delivered on time. He also explained the problem and the cure. Great. More

Friendly Kia Service Dept. is great! I give the Friendly Kia Service Dept. a "10" (on a rating scale of "10"). The service personnel are professional, knowledgeable, and thorough in their I give the Friendly Kia Service Dept. a "10" (on a rating scale of "10"). The service personnel are professional, knowledgeable, and thorough in their explanations (re: David Quinn). Extremely happy with the service! Unfortunately, I'm not as happy with the dependability of our 2013 Optima. It has been subject to 3 or 4 recalls, the A/C has had a malfunction (costly), and now this service for a new starter assembly (also costly). And, the Optima has only 60,000 miles on it! Not good! More

Great service service advisor was knowledgeable and the technician repaired my vehicle quickly and right the first time. Thanks for the outstanding service experience. A new kia owner technician repaired my vehicle quickly and right the first time. Thanks for the outstanding service experience. A new kia owner More

Couldn’t ask for better service . Called and got in right away . Car was washed for free and my first oil change was free. Recall was also taken care of away . Car was washed for free and my first oil change was free. Recall was also taken care of More

Just as good as the next dealership Brought my car in for service oil change and it was running a little rough when first started. They told me I needed a injector cleaning that made it Brought my car in for service oil change and it was running a little rough when first started. They told me I needed a injector cleaning that made it worse took it back in they had it five days said they couldn’t find anything wrong as soon as I pulled out of the dealership it started missing out turnaround went back to the dealership a mechanic plugged in a device that reads the computer oh yes there it is.what it was I have no idea. The car had only 26700 miles on the car. Charged me $202.00 for nothing. So I bought a new sorento. More

Friendly Kia always does a great job whether the service center, the sales dept. or the customer lounge. They serve donuts, coffee, hot chocolate and have WIFI fo always does a great job whether the service center, the sales dept. or the customer lounge. They serve donuts, coffee, hot chocolate and have WIFI for those who need it. More

It took two weeks to get two tires and two rims. Then when I picked up my car each rim was $85 more than I was quoted. Yes I got a discount, but only after I asked for it. Somehow I knew I was going to b when I picked up my car each rim was $85 more than I was quoted. Yes I got a discount, but only after I asked for it. Somehow I knew I was going to be paying for that shipping. My local mechanic can get those rims for $125.00 in five days. Have called David Quinn twice since picking up my car, and he hasn't bothered to call me back. I will never come to this dealership again, not even for a free car wash. More

While I was at first not enamored with the service department Kenon fixed my billing issue and made me feel listened to. We will probably buy from friendly kia again department Kenon fixed my billing issue and made me feel listened to. We will probably buy from friendly kia again More