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Ken Ganley Kia of New Port Richey - Service Center

New Port Richey, FL

4.4
2,225 Reviews

2,225 Reviews of Ken Ganley Kia of New Port Richey - Service Center

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May 14, 2021

I took my car for an oil change and inspection. All service was completed on time and all my questions were answered. The service area was clean and stocked with snacks and drinks. More

by ssbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Englehart
May 14, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you so much for the fantastic feedback about our service and facilities! We appreciate you choosing Friendly Kia for your oil change and inspection. Have a wonderful weekend!

May 13, 2021

The associate's are very kind. They offered me a ride home and back to the shop if needed. They informed me of my future maintenance on my Kia Soul. Will recomend Friendly Kia to my family and friends. More

by joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not remember her name.
May 13, 2021 -

Ken Ganley Kia of New Port Richey responded

Joseph - Thank you so much for recommending Friendly Kia! We are delighted to hear that you receive accommodating service from our team and we truly appreciate you trusting us with your Kia Soul. Happy travels!

May 13, 2021

Well from the first time I entered the dealership I was greeted and very well taken care of by my salesperson and everyone else involved with the whole deal and now I've experienced the service department More

by aztecorange883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Byrd
May 13, 2021 -

Ken Ganley Kia of New Port Richey responded

We are proud to have earned your continued business! Thank you for choosing Friendly Kia and taking the time to share your experiences with our team. We look forward to working with you next time!

May 13, 2021

Took my car to get tires and front end alignment and it was done on time and looked great. Will take my car back. This is the best Kia dealership around. More

by Pkalck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 14, 2021 -

Ken Ganley Kia of New Port Richey responded

It means a lot that you would say we're the best Kia dealership around. Thank you for the rave review! We wish you safe driving and look forward to your next visit with us at Friendly Kia.

May 12, 2021

Great service. I didn't have an appointment Either. Had an issue and drove right in. They took my car immediately. Very courteous as well. More

by robble
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley
May 12, 2021 -

Ken Ganley Kia of New Port Richey responded

Robble, we’re delighted we could deliver an excellent experience! Thank you for the five-star review, we are pleased our service team was able to take care of you right away. Have a great day! - Friendly Kia Team

May 11, 2021

Amazing service friendliness cleanliness. Keep up the good work guys. I know my next car I will buy from you! It's so refreshing to go to a business that appreciates you. When I told him I was in a hurry More

by amv1826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley, Harry Parmar, Gene Byrd, Matt Parker, Michael Miley, Janee Powell-Tavares, Todd Englehart
May 12, 2021 -

Ken Ganley Kia of New Port Richey responded

Ann Marie - Thank you for the glowing review! We strive to deliver efficient and knowledgeable service, and it is wonderful to hear that this was reflected in your time working with us. Drive safely, and we are looking forward to seeing you back at Friendly Kia!

May 11, 2021

I scheduled an appt for an oil change,balance tires and a recall. I was informed once there that the parts for the recall were not ordered and I would have to return. Still have not heard from you about the More

by candymaggio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parker
May 12, 2021 -

Ken Ganley Kia of New Port Richey responded

I'm very sorry that we haven't been back in touch regarding your recall repairs. I will look for your contact information, but in the event that I can't find it, would you please call me directly? I want to get this sorted out for you. Thank you, John Gilliss - Owner - 727-877-3368

May 10, 2021

Harry did the maintenance on my Kia soul. The job was completed in the time it was scheduled for but Harry failed to let me know for the next two hours. What was supposed to be a 2 hour job turned into a More

by alldredgjackie
Customer Service
Recommend Dealer
No
Employees Worked With
Harry Parmar
May 25, 2021 -

Ken Ganley Kia of New Port Richey responded

This is a disappointing review to read, and it certainly doesn't sound like the attentive and accommodating service we pride ourselves on here. I sincerely apologize for the miscommunication, and I will be sure to share this feedback with my team and ensure we improve our attentiveness going forward. If there is anything more I can do to assist you, or if there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

May 10, 2021

The service appointment was swift and complete. I don't have any complaints about my latest visit to Friendly Kia. I would gladly recommend you. More

by douglasmsmiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenan Smiley
May 10, 2021 -

Ken Ganley Kia of New Port Richey responded

Douglas, thank you for your business and your confidence in our service team! We are grateful to have you as a customer and we look forward to welcoming you back to Friendly Kia next time. Have a wonderful day!

May 10, 2021

I believe they were supposed to check the tire pressure when I had my oil change. A couple days later I needed air in 1. More

by ingridbonacasa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janee Powell-Tavares
May 11, 2021 -

Ken Ganley Kia of New Port Richey responded

Ingrid - I apologize for the inconvenience with regard to your tire. We strive to deliver a seamless service experience, and we want the most for our guests. I assure you that we will use this feedback to prevent this type of mishap from happening in the future. If there is anything more we can do to improve your visit, please do not hesitate to reach out. Thank you, Don Mullis - General Manager - c: 252-503-8299; w: 727-877-3368

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