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Ken Ganley Kia of New Port Richey

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.4
4,819 Reviews
There isn't a better brand than Kia, and there isn't a better place to buy them than Ken Ganley Kia of NPR. We believe in the Kia products that we sell and in the team that we have brought together to supply them here in New Port Richey. We have a huge selection of over 600 new Kia vehicles. No matter what you need, Kia will be there for you with their wonderful cars, SUVs, crossovers, and minivans. At Ken Ganley Kia we serve all of Pasco County and many other areas throughout the Tampa Bay area of West Central Florida including Wesley Chapel, Tampa, Clearwater, Spring Hill, St. Petersburg, and countless other communities. We also have a wonderful selection of high-quality used vehicles that will fit into any budget. If you are looking for a place to get your Kia service and warranty work done, then you have come to the right website. We can handle any service or maintenance that your Kia may need. Come to Friendly Kia in New Port Richey and let us show you how amazing a Kia vehicle truly is.
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5819 U.S. Hwy 19

New Port Richey, FL

34652

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Showing 4,819 reviews

March 22, 2021

Quick and professional service, love my car. Manage to lower my APR by over half. Will definitely recommend to anyone searching for a new Kia! More

by jdubose4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Jozsa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis Tucker
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Mar 23, 2021 -

Ken Ganley Kia of New Port Richey responded

We are honored to earn your recommendation and so glad to hear that you love your new car. Thank you so much for shopping with us at Friendly Kia! We hope to see you again for your first oil change.

March 22, 2021

Amazing service. I went for service and to buy a car and ended up trading 2 cars and getting a brand new Carnival for the family & a commuter. Great prices on cars from a great staff. Can't beat this place More

by Tcontes82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Drake, Amgad "JB" Khalil, Curtis Tucker
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Mar 23, 2021 -

Ken Ganley Kia of New Port Richey responded

Congratulations on your new vehicles! We are proud to have earned your business and great review. We wish you many safe travels ahead! - Friendly Kia team

March 22, 2021

We came in to see a used 2017 Mazda 6 that was advertised. This car was fir my daughter and it was exactly what she wanted. You sales , management and finance team all did a wonderful job to assis More

by joeyl2050
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skye Cheney
Report | Print
Mar 23, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for giving Friendly Kia your business and excellent review! We wish your daughter many safe and happy miles in her new 2017 Mazda 6. Have a wonderful day!

March 22, 2021

Staff was very helpful and professional in helping into the right car for me and my family. From getting a darker interior because we have kids detailing the car prior to leaving and sending us on our way More

by hollyw565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kim , Curtis Tucker
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Mar 23, 2021 -

Ken Ganley Kia of New Port Richey responded

We couldn't be happier to have you as returning customers! Thank you for your continued business and your confidence in the Friendly Kia team. We wish you and your family many safe and happy miles in your new car!

March 22, 2021

I was able to get in quickly and everything was taken care of that day. Everyone was very friendly and helpful. I pulled in the wrong driveway and they led me to the right place. More

by SGNAGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Powell
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Mar 23, 2021 -

Ken Ganley Kia of New Port Richey responded

We are thrilled that you felt so welcome and well taken care of during your recent visit! Thank you for trusting Friendly Kia with your business, it was a pleasure to assist you. Safe travels until we see you next!

March 22, 2021

Phenomenal experience with friendly kia. They are fast and effective with their service. I would highly recommend this dealership to anyone who is looking for a car or service. More

by aelting77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for choosing Friendly Kia and taking the time to recommend our team so highly! It is terrific to hear that you are always so well taken care of and we look forward to welcoming you back next time. Safe travels!

March 22, 2021

Great service, quick and easy. Made contact with Crystal before traveling a few hours to purchase the car we had been on the hunt for! More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Dimaggio, Curtis Tucker
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Mar 23, 2021 -

Ken Ganley Kia of New Port Richey responded

Congratulations on your new car, Chris! We are thrilled that Crystal and the team made the purchase process so easy and efficient. Thank you for choosing Friendly Kia!

March 18, 2021

Otto helped us with our first vehicle 1yr ago and helped us with trading in that vehicle to purchase a nee 2021 vehicle. Otto is extremely experienced and detailed oriented More

by mannysacct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otto Villalta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diane Borden
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Mar 18, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for reviewing Friendly Kia! It is fantastic to hear that Otto helped you into a new vehicle and on behalf of all of us, safe travels!

March 17, 2021

Very friendly and communicated well. Quality of the work was very good. Everything was explained to me in a way I could understand and all work was done in a timely manner. More

by Awsimokat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Parmar
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Mar 17, 2021 -

Ken Ganley Kia of New Port Richey responded

Thank you for trusting us to get the job done! We look forward to seeing you at Friendly Kia the next time you bring your vehicle in for service!

March 17, 2021

The facility is old, small and congested. It is not easy to get in and out of the service area. I have had several bad experiences at this service center and keep giving feedback and additional chances to m More

by scanman43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Dimaggio
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Mar 31, 2021 -

Ken Ganley Kia of New Port Richey responded

This review is very disappointing to receive. We want the most for our guests, and it is concerning to hear that this has not been better reflected in your time working with us. I assure you that we will keep this feedback in mind moving forward. We are currently under construction which hopefully will alleviate all your facility concerns. We have grown because of outstanding customer service, and the new facility will be a big plus for customers and employees. I need further information from you to address individual employee attitudes. I understand that we have lost your business, but if there is anything more I can do to assist you or improve your experience, please do not hesitate to give me a call directly at the cell number listed below. Thank you, John Gilliss - Owner - 727-877-3368 cell 727-641-3930.

Mar 31, 2021 -

scanman43 responded

John, I have purchased 3 vehicles at your dealership and have been very happy with all 3 of them. I will disagree with you that your growth has been due to customer service. I believe the Kia product sells itself and is an outstanding value. I have had a drunk sales rep that was sent home in the middle of one deal. A prior Service Manager who was so unprofessional and devious it almost ended up in a fist fight. Condescending service advisors who act as if you are bothering them when you ask a question or point out an issue. One was also on his cell phone with his girlfriend while walking my wife out to her car when she was picking it up, delaying her departure while he finished the personal call. We have also used your car wash many times and have always been very happy with the results. Ironically, whenever we have it washed when it is in for service it is never done well at all. We even pay extra for the gold service and the car is not even vacuumed. It is obvious that when you are at the car wash with your vehicle and tipping the attendants, the work is outstanding. When a car is brought over from the service department for washing it is a horrible result. Also, regarding your new facility construction, I would strongly suggest you keep it clean. One of the biggest problems with your current facility is that it is often filthy, specifically the restrooms. They are horrendous every time I am there. I have given you personally some feedback over the years of my experiences there in an honest effort to help. While there have been some improvements in personnel it is clear that there is a long way to go and frankly I am done waiting for results and have come to the conclusion that your staff just does not know how to make the necessary improvements or they do not care. Either way, my wife and I will no longer be subject to the treatment we have received from your staff.

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