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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
502 Reviews
Call Service Center (440) 953-1000

502 Reviews of Ken Ganley Kia Mentor - Service Center

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May 09, 2023

I called Ken Ganley Kia to check if a few models I was interested in were in stock, Zaid answered and was super helpful. When I arrived, the vehicles were already ready to test drive and Zaid was got ever More

by KIRKEBRAUER@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Zaid
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May 10, 2023 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 08, 2023

Simon was wonderful. The whole dealership was a wonderful experience, exceptional in every aspect. I would buy there again. More

by Holly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Loschert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon Perera
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May 10, 2023 -

Ken Ganley Kia Mentor responded

Hi Holly, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 05, 2023

Friendly. Fairly quick I don't have anything else to say I don't have anything else More

by marybrewsast99@gmail.com
Recommend Dealer
Yes
Employees Worked With
Idk. Some girl
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May 09, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

May 02, 2023

People in customer service were very nice and helpful when serving my car. The time it took to service it great. More

by loopnnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ross
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May 05, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 01, 2023

Zack the service representative bent over backwards to get the job done. He made my experience an excellent one. More

by j.riepenhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
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May 04, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 29, 2023

Had been there three times for the same problem, but understood the problem could have had many causes. More

by jgjbgjbjhb
Recommend Dealer
Yes
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April 29, 2023

Excellent service and communication Very friendly and knowledgeable, very willing to go the extra mile to get the job done More

by MITCO3GS@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Zack
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May 01, 2023 -

Ken Ganley Kia Mentor responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2023

Still 1 Get your text app together. I was not pleased with my service 1 More

by CINDY.GARRETT0512@YAHOO.COM
Recommend Dealer
No
Employees Worked With
1
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Apr 30, 2023 -

Ken Ganley Kia Mentor responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 28, 2023

2018 Kia Sorento had the anti-theft software update applied. Estimated to take about 75 minutes and was pretty much spot on. Service rep Zach was professional and very helpful. More

by TJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Report | Print
Apr 30, 2023 -

Ken Ganley Kia Mentor responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 28, 2023

Everyone at the dealership is always very friendly greets you as soon as you walk in. Always handles stuff very professionally and gets the job done. The two times I've been there I have been satisfied. More

by KARLISTOKES1993@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Michael Ross
Report | Print
Apr 30, 2023 -

Ken Ganley Kia Mentor responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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