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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
466 Reviews

466 Reviews of Ken Ganley Kia Mentor - Service Center

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December 21, 2023

It was great! They were helpful, efficient, and polite! I also enjoyed the fact that refreshments were available! Keep it up! More

by Stephen Stavnicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Ken Ganley Kia Mentor responded

Hi Stephen, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2023

Just took our Kia Soul to Ken Ganley of Mentor Ohio for service for the first time and was very happy with the service we received. They did everything they could to make sure our car was completely servic More

by gnpwwk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Villella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski
Dec 22, 2023 -

Ken Ganley Kia Mentor responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2023

My tech Zach was awesome. Kept me informed and was very professional. Called when car was done and picked it up, no fuss at all! More

by angelap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski, Rebecca Banks
Dec 22, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

December 17, 2023

I have been coming here for many years, even when the name was different, but steel a Kia and have always been extended good service, especially from Erica Hughes. More

by Pbreezy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. If you have any further questions, please give us a call. We're always happy to help!

December 16, 2023

Polite professional service. Shown reason for required maintenance & estimate for the repair. Couple of other potential issues examined at no charge. No action required. Comforta More

by konishiwa54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 15, 2023

Good service. Friendly helpful service people. Explained service needs. Work was done without problem. Satisfied More

by mecondon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2023 -

Ken Ganley Kia Mentor responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Kia Mentor. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2023

Excellent service. A little expensive but what isn't these days. Very friendly service dept. More

by paula.lette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Dec 16, 2023 -

Ken Ganley Kia Mentor responded

Hello Paula, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

December 12, 2023

Mick is an awesome service advisor, very knowledgeable and patient. Great job! The mechanics also are very knowledgeable; they get the job done. More

by cstewart06
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski, Rebecca Banks
Dec 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

December 12, 2023

Service staff was polite , informative, and helped expedite the time it took to repair my vehicle. More

by jreigert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Banks
Dec 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 11, 2023

I have purchased my last four vehicles from Mentor Ganley Kia and have always had great service. The maintenance scheduling works great and staff is courteous and professional. More

by captrustybliss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!

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