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Ken Ganley Kia Mentor

Mentor, OH

Overview
Employees
Reviews
Vehicles
4.7
1,394 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER! Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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9090 Mentor Avenue

Mentor, OH

44060

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Showing 1,394 reviews

February 01, 2024

Was very pleasant, attentive, & thorough. Was very over priced for the job quoted. I went somewhere else to have the work done. More

by Ger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk names
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Feb 02, 2024 -

Ken Ganley Kia Mentor responded

Hello Ger, thank you; we appreciate your feedback an we will take this information and use it to better our process.

January 31, 2024

They told me the kia sportage I purchased brand new had certain options I wanted..I wasent one mile from dealership and called them to tell them those options they said it had ,it didnt.They said sorry,you More

by Superdutylariat08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eugene Gritsenko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Albee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Carlson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Ken Ganley Kia Mentor responded

While we appreciate all reviews that are given, after looking into this matter, it is my understanding that the trim levels were thoroughly explained and confirmed prior to delivery of the vehicle chosen. We are sorry to hear that you are not happy with the vehicle you purchased. In regards to the submitted Kia review, please reach out to me directly so that we can discuss your concerns further, and I can better explain the process of such, and how reviews are handled. Thank You, Tony Dardis Customer Relations Manager 440-953-1000 ext 221

Feb 02, 2024 -

Superdutylariat08 responded

If they where telling the truth, your salesmans wouldent pf been sitting in the passenger seat pointing out where that option was on the steering wheel. He knew very well i drive over 120 miles a day for work and that adaptive cruise control was the MAIN option i needed..If he wasn't lying about the options i would of been able to fill out my own survey about my experience and not be on here..I was also told it had a heated sterring wheel,like it shows on there website,which he said was activated through the climate controls,.the climate controls have nothing to do with that and is located in between of the heated seat buttons So either your salesman has no idea abut the vechiles he is selling or purposely lied to us.If they wanted to make this right he would of said come back to the delarship when i only put a half a mile on it THEY HAVE DONE NOTHING TO AT ALL TO HELP WITH THIS. Except we will buy it back at a used vechile price

Feb 02, 2024 -

Superdutylariat08 responded

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January 29, 2024

Mathew was great. .very friendly and knowledgeable. I will come back they were very quick and efficient and answered all my questions. My experience was wonderful More

by robbeezee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew
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Feb 01, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We're looking forward to your next visit with us!

January 29, 2024

Marcus Moore was the best car salesman I’ve ever had! I would definitely recommend my friends and family to him for a car! More

by Paige
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eugene Gritsenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Jokanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marques Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Ken Ganley Kia Mentor responded

Hi Paige, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Ken Ganley Kia Mentor

January 28, 2024

This dealer is simply awesome. Very prompt and courteous. I highly recommend them. Matthew Radel is great as a salesperson. More

by wannemacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marley Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Radel
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Jan 29, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 27, 2024

Our sales rep Ken Johnson had our best interest in mind. He got us exactly what we wanted at a price better than we expected. Highly recommend. More

by bignloud1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Johnson salesman
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Jan 29, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 26, 2024

Absolutely amazing experience and Zaid was wonderful and helpful and very kind. Everyone else we interacted with was very nice More

by angiebarnum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zaid Alsaifi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 26, 2024

It’s a very relaxed environment. The service department has really improved in the customer service. We will continue to be customers for a long time. More

by TraykisBoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski, Rebecca Banks
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Jan 28, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 25, 2024

Marley and John we fantastic to work with. Made the process of purchasing a new car quick and easy. More

by Weaverhannah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Henry
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Jan 26, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please give us a call. We're always happy to help!

January 25, 2024

Very friendly and helpful. They were quick and had everything ready to go when I arrived. They answered all my questions very clearly. More

by rkentbright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zaid Alsaifi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Ken Ganley Kia Mentor responded

Hi, w appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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