Ken Ganley Kia Mentor
Mentor, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I brought my car in for a recall and the techs were great. It only took 30 minutes and I was out the door! great. It only took 30 minutes and I was out the door! More
Friendly and clean environment. They were very welcoming and eager to help. Very easy to work with. They were very welcoming and eager to help. Very easy to work with. More
Refused to deal at on ($300 +) labor charge for just installation of added mudguards and MSRP sell price. Our trade was under values by at least $2K according to other non Kia dealer offers. This used t installation of added mudguards and MSRP sell price. Our trade was under values by at least $2K according to other non Kia dealer offers. This used to be a great family run Kia dealership which was focused on customer satisfaction and service but then it was aquired by Ken Ganley. Expections were not met and we felt underserved for sure. Should of bought from another dealer outside our local one which was giving us $1,500 off MSRP and included no cost labor for mudguard install, Our sales guy (Noah) answered all our questions but did not advocate for us at all with mgmt. More
The experience of purchasing was generally good, mainly because the vehicle was in stock and Mr Simon Perera was very helpful. But, I have to state that, no matter how good is my credit score (which is exc because the vehicle was in stock and Mr Simon Perera was very helpful. But, I have to state that, no matter how good is my credit score (which is excellent) Kia Finance never approves me for their promo rate. More
It was worth the drive from PA. Low pressure sales approach appreciated! Answered all of our questions Low pressure sales approach appreciated! Answered all of our questions More
Thank you Marques for taking great care of us today. We appreciate your professionalism and pleasing personality. We appreciate your professionalism and pleasing personality. More
Our experience was great. Straightforward pricing and our salesperson was easy to work with. We will definitely do more business with Ken Ganley Kia. Straightforward pricing and our salesperson was easy to work with. We will definitely do more business with Ken Ganley Kia. More
They break alot of stuff while they're working and they blame it on the vehicle or it was like that or that it how factory made it..... I came in to do my boot on my front wheel drive axle and then some sn blame it on the vehicle or it was like that or that it how factory made it..... I came in to do my boot on my front wheel drive axle and then some snap ring busted when they were taking it out and charged me for the whole axle and I recommended my struts and they said it was a single ball joint and tie rod end so I went with it and when I was leaving I had to press my brakes all the way to the floor board to get them to work and they said it was cause I wasn't used to it since I was driving a newer loaner vehicle but I've had the car 3 years and 35000 miles and I saw the mechanic just let my router or a frame axle support hang down by the brake line and when I turned around after going 4 mile started hearing this bad squeaking taping sound and they said " it must be ur struts" More
I was able to make an appointment convenient with my schedule, in the same week! The service was quick and efficient. Everyone was friendly and helpful. This is my 3rd Kia serviced there! schedule, in the same week! The service was quick and efficient. Everyone was friendly and helpful. This is my 3rd Kia serviced there! More