Ken Ganley Kia Mentor

Disappointment Brought my car last september. Sales told me they couldn't find my spare key and would call me asap once they have found it. Mind you, it was a bra Brought my car last september. Sales told me they couldn't find my spare key and would call me asap once they have found it. Mind you, it was a brand new car. It's not August. Brought my car in Wednesday to get repairs and asked about my keys. No call back. Was promised a rental and then when I came to drop the car was told I would have to pay for one. So sat in the rain waiting for a ride. Had to post a bad review to Facebook to even get a single response back. They set me up in a rental and told me they would order me a new key which would take 3-4 days. That was on Wednesday. It's now Tuesday. Called the service department. No one answered. Left a message yesterday. No call back. They still have my car. One week to make a key. One week. I've never been more sickened by the lack of customer service in my life. I buy a new car ever couple years and never again will I buy a car from this dealership. Going back to classic. I should say RUNNING back to Classic asap for REAL customer service and a dealership that actually cares about its customers. What a HUGE disappointment. More

True Professional Bret and EVERY associate I came into contact with made me feel welcome and not a number. Bret explained every aspect of the vehicle purchased. His kno Bret and EVERY associate I came into contact with made me feel welcome and not a number. Bret explained every aspect of the vehicle purchased. His knowledge about the vehicle solidified my decision to purchase the car. Bret even worked past closing time and ensured I NEW EVERYTHING about the car I purchased. I will recommend Mentor KIA to everyone I come into contact with (looking, considering or even something for back of there brain) More

Like Being at Home I love having my car serviced at this Kia in Mentor location. I've always been met like a friend instead of a customer. I will not go any where to hav I love having my car serviced at this Kia in Mentor location. I've always been met like a friend instead of a customer. I will not go any where to have my Kia serviced. I also love the care they take when something other than the service you've asked for is pointed out. It could make the difference between having a dependable car or not. Thank you Mentor Kia.. More

Heard a noise. Heard a noise and it was my front brakes. Great job getting my brakes fixed on the same day!! My car drives so much better! Heard a noise and it was my front brakes. Great job getting my brakes fixed on the same day!! My car drives so much better! More

Happy Customer I was blown away by the EXCEPTIONAL customer service I was given each time I walked in the door. I was undecided on which vehicle I wanted so they too I was blown away by the EXCEPTIONAL customer service I was given each time I walked in the door. I was undecided on which vehicle I wanted so they took the time and explained each of the 3 vehicles I had in mind completely to me which helped me make my decision. Very impressed with the great team at Mentor Kia and will highly recommend to friends and family. More

Exceptional care and service Chris has been our salesman for two of our cars now and we couldn't be happier. Our 2013 Soul was totaled in an accident and Chris and the finance dep Chris has been our salesman for two of our cars now and we couldn't be happier. Our 2013 Soul was totaled in an accident and Chris and the finance department went out of their way to help get us into a new car. We ended up leasing a new Soul and couldn't be happier. More

Happy with my car Happy with my whole experience. Good job!!!!!!! I was helped with my decisions and have no regrets with my choice. I really like the cars Kia makes. Happy with my whole experience. Good job!!!!!!! I was helped with my decisions and have no regrets with my choice. I really like the cars Kia makes. More

Great service Got my 2014 kia soul with Logan's help and couldn't be happier! Great dealership with friendly employees. I highly recommend it to anyone Got my 2014 kia soul with Logan's help and couldn't be happier! Great dealership with friendly employees. I highly recommend it to anyone More

Great experience Found just what I was looking for a got a great deal. Karen was very knowledgable and helpful and willing to work with me. Would go back for my next v Found just what I was looking for a got a great deal. Karen was very knowledgable and helpful and willing to work with me. Would go back for my next vehicle purchase. More

First Stop was my only Stop @ Kia in Mentor My experience at Mentor Kia was stress free. The sale rep was very relaxed which helped me to relax; she answered all my questions and went over ever My experience at Mentor Kia was stress free. The sale rep was very relaxed which helped me to relax; she answered all my questions and went over every detail with me. I asked the same questions again and she patiently and kindly went over everything with me again. I did not feel stressed or pressured into making a decision, she gave my husband and I our privacy to discuss what we needed to go over. All in all it was the best experience I've ever had in purchasing/leasing a car and I would definitely recommend Mentor in Kia to my family and friends. More